Call Center Representative

Call Center Representative.

Job Summary:

• Answer and return patient calls in a professional and timely manner.
• Schedule, reschedule, and cancel appointments for Allergy & Asthma, Plastic Surgery, Dermatology, ENT, and Audiology.
• Obtain and accurately enter patient demographic and insurance information.
• Manage incoming referrals and assist with coordinating patient appointments.
• Assist patients with general questions regarding appointments, balances, and payment expectations, as appropriate.
• Route clinical, billing, and other inquiries to the appropriate department or staff member.
• Maintain patient confidentiality and follow HIPAA privacy and security requirements.

Skills:

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.
• Comfortable navigating multiple computer systems while assisting patients.

Education:

• High School Diploma or equivalent (required).

Training:

• On-the-job training provided.
• 2 months of in-office training at our Danbury location is required before transitioning to remote work.

Requirements:

• Customer service experience preferred.
• Medical office experience preferred.
• Basic knowledge of medical terminology and insurance/referral processes preferred.
• Proficiency with computers.
• Experience with electronic health record (EHR) and practice management systems preferred.
• Reliable internet and an appropriate remote work environment required upon transition to remote work.

Schedule:

• 30–32 hours per week; Monday–Friday, 9AM–3/3:30PM.

Compensation:

• $21.00–$24.00 per hour, based on experience.

Outstanding Benefits That Work for You:

When You Join Our Team, You'll Enjoy:

• Comprehensive Health Coverage – including medical, dental, and vision plans to keep you and your family well.
• Supplemental Insurance Options – added protection when you need it most.
• Paid Time Off – plus sick leave and paid holidays, because work-life balance matters.
• 401(k) with Profit Sharing – invest in your future with confidence.
• Mileage Reimbursement – when traveling office to office.
• Tuition Reimbursement – grow your skills while we help cover the cost.
• Employee Discount Programs – enjoy savings on products and services you'll use.