Storage Platform SRE Engineer (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

What to do:

• Design, implement and continuously improve our enterprise storage solutions and platform capabilities.

• Provide Level 3 technical expertise and support for DELL Block Storage, CISCO and Brocade SAN, NetApp NAS and Cloud Object Storage infrastructure.

• Troubleshoot and resolve complex incidents and problems, identifying and eliminating root causes rather than only addressing symptoms.

• Own the reliability, availability, performance and scalability of storage services and continuously improve them against defined SLAs and SLOs.

• Implement monitoring, alerting and observability to provide clear insight into the health, capacity, performance and utilization of storage services.

• Automate operational activities, provisioning and configuration using Terraform, Ansible, scripting or similar technologies.

• Develop standardized and self-service capabilities to reduce manual activities, improve consistency and provide a better experience for internal customers.

• Collaborate with database, virtualization, cloud, application and infrastructure teams to design and implement reliable storage solutions.

• Understand how storage services are consumed by platforms such as VMware vSphere, OpenShift and KVM, and ensure appropriate integration with these environments.

• Act as a technical advisor to the Product Owner, challenge existing solutions where appropriate, advocate for high-quality engineering standards, and drive informed technical decisions.

• Proactively evaluate the current platform, identify technical debt and opportunities for improvement, research emerging technologies, and recommend solutions that improve reliability, efficiency and scalability.

• Monitor capacity, utilization and system health, proactively identifying risks and implementing measures to prevent service degradation or capacity-related incidents.

• Participate in disaster recovery planning, resilience testing and recovery exercises for storage services.

• Define and maintain storage standards, best practices and reusable patterns.

• Create and maintain high-quality technical documentation, operational procedures and runbooks.

• Participate in an on-call support rotation and contribute to improving operational readiness and reducing recurring incidents.

• Contribute to SRE practices such as automation, observability, incident management, problem management, capacity planning and continuous improvement.