User Experience Researcher – remote

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We are seeking a User Experience (UX) Researcher who is passionate about leading and applying a user-centered approach to product development, with a focus on research. Research insights are the foundation for solutions that ensure student learning. The Researcher will help guide product teams to build research-based solutions across print, web, and mobile K-12 curriculum experiences through collaboration with UX Design, Product Design, Academic Design, Content and Digital Strategy, and Product Management teams. A Continuous Discovery framework is the basis for this approach.  
 
Hours: work EST time zone core hours- preferably
 
Must Have for this role:

• Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline
• 2+ years of work experience defining and executing research activities as a member of a product/application development team
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time
• Understanding of common product development and project management practices
• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.— knowledge about the appropriate method for different problems
• Strong attention to detail and able to manage large datasets with high accuracy
• Strong written and verbal communication skills.
• Ability to work independently
• Someone who can help lead complex discussions, research sessions and workshops, and present feedback
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds

This UX Researcher will be expected to:

• Be a change agent evangelizing and bringing awareness to user-centered mixed methodologies and practices across the company, supporting cross-functional product teams at different stages of understanding.
• Align research to strategy and understand how to frame research plans that drive confident decision-making.
• Help teams through the process of developing clear hypotheses and then propose appropriate methods for research and synthesis.
• Build presentations, lead discussions, and facilitate synthesis workshops for different stakeholders throughout the organization focused on results and actionable recommendations from research studies.
• Collaborate with Experience Strategists, Learning Architects, Designers and/or Product teams to translate user needs into tangible solutions.  
• Triangulate and collaborate with product analytics and market research.
• Support our Research Operations effort by helping to build and maintain processes for recruiting participants, scheduling participants, paying participant incentives, and tracking.
• Consistently deliver on commitments and proactively communicate when competing priorities or unexpected events put a deadline in jeopardy.
• Deliver user research findings to the Research Repository and support  connections to the work with cross-functional teams.
• Motivate and manage yourself and your team members and possess a high degree of analytical ability and intellectual curiosity.
• Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities and cross-functional teams.
• Develop knowledge of competition and complimentary products, relevant to role.

 
What it takes:

• Excellent communication skills. 
• Ability to define and use metrics to track qualitative data with tools such as Excel and Lucidchart.
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Understanding of common product development and project management practices.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time.
• Ability and willingness to travel domestically up to 20%

 
What makes you stand out:

• A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities.
• Demonstrated ability to effectively communicate across functional areas.
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds.

 
Nice to have (Plus):

• Knowledge of Continuous Discovery and the Double Diamond framework
• Microsoft Office, Confluence or Lucid charts
• Experience working with kids K-8 grades

Reference: 1066112

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.

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