M41 - Project Manager

Role Overview

The role is responsible for overall project governance, stakeholder management, and delivery oversight for website maintenance and system enhancement services.

Key Responsibilities

• Serve as the primary point of contact for all website maintenance and enhancement matters.
• Lead requirements gathering and analysis, engaging stakeholders to understand business and technical requirements.
• Translate business requirements into clear functional specifications and implementation plans.
• Manage and coordinate maintenance and enhancement requests throughout the project lifecycle.
• Plan, monitor, and manage project schedules, resources, risks, dependencies, and deliverables.
• Ensure web services meet agreed availability, performance, security, and quality standards.
• Oversee website enhancements, including template changes, content optimisation, and system improvements.
• Manage SIT and UAT activities and obtain the necessary approvals before production deployment.
• Coordinate with hosting, security, operations, and technical teams to ensure smooth operational support.
• Work closely with the Operations Support Engineer to address security enquiries within required compliance timelines.
• Ensure compliance with applicable Government ICT policies, Digital Service Standards (DSS), IM8 requirements, and audit requirements.
• Prepare regular project progress reports, issue logs, utilisation reports, and management updates.
• Maintain accurate project documentation, change records, implementation documentation, and handover materials.

Requirements

• Experience managing website maintenance and enhancement projects.
• Strong experience in requirements gathering, project planning, release coordination, issue management, and stakeholder/vendor management.
• Familiarity with Content Management Systems (CMS), website content governance, release management, and enhancement planning.
• Experience coordinating SIT, UAT, production releases, and operational support activities.
• Strong stakeholder management, communication, and project governance skills.
• Experience working with government or highly regulated environments is advantageous.
• Familiarity with Government ICT policies, DSS, IM8, security, and audit requirements is advantageous.
• Experience managing Sitefinity or Sitecore websites hosted on the Government Content Website Platform (CWP) is an added advantage.