- Location
- London, England, United Kingdom · published
- Department
- Customer Service
- Seniority
- Senior
- Source
- Workable
Description
We are looking for a proactive and organised Senior Business Support Executive to join the Business Support team. This role is deal for someone with good communication skills, a warm and professional demeanour, and the ability to support a busy team with efficiency and attention to detail.
The role is based in our London Head office 3 days a week with 2 days working remotely. You’ll be joining a collaborative Business Support team of six, working together to provide high-quality operational and administrative support across the business. You will work particularly closely with our Valuations team of 28 colleagues, providing dedicated senior Business Support and becoming embedded in their day-to-day ways of working. The role is based in our London office, allowing you to build strong relationships with the team while also supporting Valuations colleagues across the wider business.
Responsibilities
- Business Support administration for the Valuation teams (e.g onboarding clients and suppliers, invoicing, adding new jobs to pipelines, document formatting)
- Maintain accurate, organised and compliant electronic files throughout the lifecycle of an instruction, including shared drives and SharePoint sites
- Take ownership of data quality across Valuation instructions, ensuring information is complete, accurate and updated in a timely manner
- Monitoring of the shared Business Support inbox and task board
- Provide appropriate reception and front-of-house cover as part of the wider Business Support team when required.
- Use and support Valos as part of the valuation reporting process, maintaining accurate information and helping colleagues use the system effectively.
- Answer overflow switchboard calls
- Cover team members during leave
- Develop a strong understanding of different client and lender requirements and ensure these are reflected within administrative processes
- Identify tasks being undertaken by fee earners that could appropriately be transferred to Business Support, helping release capacity for technical and client-facing work
- Manage competing priorities across different Valuations teams, communicating clearly where deadlines or requirements conflict