Technical Account Manager - OT Secure

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The SecureOT Technical Account Manager (TAM) serves as the customer's trusted technical advisor following deployment of the SecureOT Platform. The TAM is responsible for driving platform adoption, improving operational maturity, promoting best practices, and ensuring customers realize measurable business value from their SecureOT investment.

Modality: Hybrid

Location: Poland (Katowice), Czech Republic (Prague) or Spain (Barcelona/Madrid)

You will report to: MANAGER, TECHNICAL ACCOUNT MANAGEMENT

Your Responsibilities:

Customer Success & Value Realization

• Develop and manage customer adoption and success plans.
• Guide customers through 30/60/90-day adoption programs following go-live.
• Help customers achieve defined cybersecurity and operational objectives.
• Translate technical platform data into meaningful business outcomes.
• Identify opportunities to improve platform utilization and customer maturity.
• Provide technical input into renewal, expansion, and strategic planning activities.

Platform Health & Technical Advisory

• Review asset visibility, vulnerability management, and data quality metrics.
• Identify risks, adoption gaps, and optimization opportunities.
• Recommend best practices for SecureOT configuration and utilization.
• Advise customers on platform roadmap alignment and operational improvements.
• Act as the technical voice for assigned customers within Rockwell Automation.

Customer Enablement

• Train customer users and administrators on SecureOT capabilities.
• Educate customers on dashboards, reporting, workflows, and platform features.
• Promote adoption of standard SecureOT reporting and best-practice operational processes.
• Build customer competency and self-sufficiency over time.

Strategic Technical Reviews

• Lead Monthly Technical Reviews (MTRs).
• Develop value-focused reporting and executive-friendly summaries.
• Present adoption progress, health metrics, recommendations, and risks.
• Partner with Customer Success Managers on Quarterly Business Reviews (QBRs).
• Track action items and technical recommendations through resolution.

Cross-Functional Collaboration

• Work closely with Customer Success, Professional Services (CPS), Support, Product Management, Sales, and Managed Services teams.
• Participate in customer onboarding and transition activities.
• Ensure successful handoff from deployment teams into steady-state operations.
• Escalate recurring customer challenges and enhancement opportunities to Product Management.

The Essentials – You Will Have:

• Bachelor's degree.

The Preferred – You May Also Have:

• Bachelor's Degree in a technology-related field.
• 2+ years of experience with Kibana or other similar visualization tools – Proficiency in creating dashboards and visualizations using Kibana or equivalent software.
• Experience leveraging reporting and visualization tools to support cybersecurity initiatives and compliance.
• Demonstrated ability to interact directly with clients to meet project timelines and defined scope of work.
• Ability to translate complex technical topics and data into clear, non-technical language for diverse audiences.
• 2+ years of experience delivering training sessions to clients on product usage.
• Proven track record of working with both our teams and external clients.
• 2+ years of experience with operational or in an OT environment.
• Professional level speaking experience in either Spanish or Portuguese

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

#LI-Hybrid

#LI-RG1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.