End User Support Specialist (VIP/Deskside), contract
KOS International Holdings
·Jan 30, 2026
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Vincere
Description
Overview
Our client, a global consultancy firm, is seeking a Service Desk Engineer (VIP/Deskside Support). The role provides high‑quality technical assistance to executives and end users in a multicultural corporate environment.
Responsibilities
- Deliver VIP and deskside support, ensuring timely resolution of issues.
- Troubleshoot Microsoft ecosystem (Windows, Office 365) and manage accounts via Active Directory.
- Support hardware and peripherals (desktops, laptops, printers, mobile devices).
- Log and resolve incidents using enterprise ticketing systems (e.g., ServiceNow).
- Communicate professionally with VIP users and maintain accurate documentation.
- Collaborate with IT teams to ensure seamless service.
Qualifications
- Proven experience in end‑user and VIP support within corporate or international environments.
- Strong knowledge of Microsoft systems and Active Directory.
- Skilled in troubleshooting hardware/software issues across desktops, laptops, printers, and mobile devices.
- Familiarity with ticketing systems (ServiceNow preferred).
- Experience supporting senior executives.
- Knowledge of IT security best practices and commitment to secure data handling.
- MUST fluent in English and Cantonese, Conversational in Mandarin is acceptable.
Skills
ServiceNow
