Senior Business Analyst

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Are you passionate about designing exceptional client and colleague experiences? We are looking for a Senior Business Analyst who can transform business needs, customer insights, and operational requirements into clear, actionable solutions that drive meaningful outcomes.

In this role, you will work closely with business stakeholders, subject matter experts (SMEs), product managers, UX designers, and technology teams to conceptualize, document, visualize, and deliver end-to-end experiences. You will play a critical role in uncovering requirements, defining business and system rules, identifying gaps, and ensuring solutions meet both business and customer needs.

Department Overview

TD Small Business Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of clients across sectors by delivering customized solutions that support their current and future growth. Our goal is to deliver a first-class business banking experience.

Team Overview

You will be joining a pod responsible for defining and delivering the target state for systems, processes, and capabilities that support the Small Business Banking client buying experience (onboarding).

We act as the business owner for change initiatives and collaborate closely with business and technology teams to ensure successful delivery.

Job Description:

• Lead requirements discovery activities through workshops, interviews, process reviews, and stakeholder engagement.
• Translate business needs into clear business requirements, functional requirements, user stories, process flows, business rules, and acceptance criteria.
• Partner closely with UX designers to visualize future-state experiences through journey maps, wireframes, prototypes, and process models.
• Facilitate discussions with stakeholders and SMEs to identify gaps, clarify requirements, resolve ambiguities, and uncover critical business knowledge.
• Analyze current-state processes and identify opportunities to improve efficiency, client experience, risk management, and operational effectiveness.
• Document business and system rules to ensure consistent implementation across channels, teams, and platforms.
• Support solution design discussions and work closely with technology partners to evaluate options and align on delivery approaches.
• Collaborate with Agile delivery teams throughout the project lifecycle, including planning, backlog refinement, testing, implementation, and post-launch support.
• Ensure stakeholder alignment through regular communication, reviews, and validation of requirements and proposed solutions.
• Support testing activities by defining test scenarios, validating requirements coverage, and facilitating business acceptance.

Job Requirements

• Minimum 5 years of Business Analysis experience.
• experience delivering technology-enabled projects in Agile and/or Waterfall environments.
• Demonstrated ability to gather, analyze, document, and validate complex business requirements.
• Experience creating business process maps, user journeys, use cases, workflow diagrams, and functional documentation.
• Experience documenting business rules, data requirements, and system requirements.
• Strong facilitation skills with the ability to engage stakeholders at all levels of the organization.
• Proven ability to work effectively with cross-functional teams, including Product, UX Design, Technology, Operations, Risk, and Compliance.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication, presentation, and stakeholder management skills.

Preferred qualification

• Experience in Branch Banking and/or Small Business Banking.
• Experience with client onboarding, buying experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet