Front House Support

Application Deadline: 12 October 2026

Department: Central ESOL 19+

Employment Type: Fixed Term - Full Time

Location: Sandwell College

Compensation: £13.45 / hour

Description

Key Responsibilities

• Greet and assist visitors, learners, and staff in a professional and welcoming manner
• Manage building access, including intercom use, visitor sign-in, and ID checks
• Support switchboard operations, handling phone calls, emails, and general enquiries
• Maintain a tidy and well-organised front desk and reception area
• Process financial transactions, including cash handling and banking procedures
• Support the enrolment process by processing applications and related documentation
• Contact non-attenders and learners with low attendance and chase missing eligibility paperwork
• Provide guidance on departmental resources and support services
• Assist with planning and promoting workshops, events, and community outreach activities
• Maintain accurate records of learner interactions, enquiries, and data
• Support administrative tasks including data entry, filing, photocopying, and stock control
• Ensure learner timetables, assessments, learning logs, and course documentation are available

Skills, Knowledge and Expertise

• Maths and English at Grade C/4 or Level 2 Functional Skills
• Willingness to work towards a Level 3 qualification in Business Administration
• Some relevant work experience in a customer service or administrative role
• Ability to work effectively as part of a team in a busy environment
• Good IT skills, including Microsoft Word, Excel, Outlook, and Teams

Benefits