Head of Payments and Product Third Party Management

About the role

Payments sit at the heart of every customer experience, and this is a rare opportunity to shape how millions of everyday banking interactions are delivered across BOQ Group.

As Head of Payments Product and Third Party Management, you'll lead the strategy, performance and evolution of our payments ecosystem across all brands, products and channels. You'll have end-to-end accountability for payments capabilities, product management, operational resilience and critical third-party partnerships, ensuring our customers and bankers experience payments that are simple, reliable, secure and fit for the future.

From cards, BPAY and NPP through to emerging payment capabilities, you'll work across Product, Technology, Digital, Operations, Risk, Compliance and Customer teams to drive meaningful outcomes that balance customer experience, commercial performance and regulatory obligations. You'll oversee strategic partnerships with some of Australia's most important payments providers and schemes while leading initiatives that strengthen resilience, simplify processes and create better experiences for customers and frontline teams alike.

This is a highly visible enterprise leadership role where you'll influence senior stakeholders, shape investment priorities and help determine the future direction of payments at BOQ Group. You'll be empowered to think strategically while remaining connected to execution, ensuring great ideas translate into tangible outcomes for customers, colleagues and the broader business.

What makes this opportunity particularly exciting is the unique environment BOQ Group offers. We're large enough to offer the complexity, challenge and impact of a major financial institution, yet small enough that your ideas can genuinely influence the future of the organisation. You'll have direct access to decision-makers, the ability to shape strategy and the opportunity to see the outcomes of your work come to life.

We're building a bank that's customer-focused, purpose-led and ambitious about the future. Our people are encouraged to be curious, challenge conventional thinking and collaborate across boundaries to solve meaningful problems. If you're looking for a role where you can leave a lasting legacy while helping shape one of banking's most critical domains, you'll find that opportunity here.

About you

You're a strategic and commercially minded leader who understands that great payments experiences require strong partnerships, resilient operations and a relentless focus on customers.

You'll bring significant experience in payments, product leadership or financial services, along with a deep understanding of the payments landscape and the operational, regulatory and commercial considerations that underpin it. You're comfortable navigating complexity and have a track record of balancing customer outcomes, risk management, technology delivery and business performance.

You excel at bringing people together around a common goal. Whether you're partnering with technology teams to deliver new capabilities, working with external providers to optimise services or influencing executives on strategic priorities, you're able to build trusted relationships and drive outcomes through collaboration and influence.

You'll likely have experience leading large-scale transformation initiatives, managing critical supplier relationships and building high-performing teams that take ownership and deliver results. You're energised by solving complex challenges and constantly looking for opportunities to improve customer experiences, simplify processes and strengthen organisational capability.

Most importantly, you're someone who wants to make a difference. You'll thrive in an environment where curiosity is valued, diverse perspectives are welcomed and success is achieved together. You'll see possibilities where others see obstacles and be excited by the opportunity to help shape the future of payments at an organisation where your contribution is visible, valued and impactful.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.