Senior Private Patient Coordinator

Job Advert

Senior Private Patient Coordinator

Woodland Hospital – Northamptonshire

37.5 hours per week

Woodland Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.

We are seeking an experienced, customer-focused Senior Private Patient Coordinator to join our team and play a key role in delivering an exceptional experience for our private patients.

As the Senior Private Patient Coordinator, you will act as a central point of contact for patients, consultants and internal stakeholders, ensuring a seamless journey from initial enquiry through to treatment. You will support the growth of private patient activity by providing accurate quotations, coordinating patient pathways, monitoring conversion opportunities and delivering outstanding customer service at every stage.

Working closely with Consultants, Medical Secretaries, the Enquiry Centre, Reception, Finance and Senior Management Teams, you will contribute to both excellent patient outcomes and the achievement of hospital business objectives.

Key Responsibilities

• Deliver exceptional customer service standards to patients.

• Be a point for contact for complex patient, consultant and insurer queries.

• Provide accurate and timely quotations for self-pay patients.

• Support the management of private patient enquiries, ensuring opportunities are maximised and patients receive prompt responses.

• Monitor patient pathways from enquiry through to admission, ensuring excellent communication throughout.

• Develop strong relationships with consultants, medical secretaries and key hospital stakeholders.

• Support the achievement of private patient revenue and conversion targets.

• Assist with continuous improvement initiatives to enhance patient experience and operational efficiency.

• Ensure compliance with hospital policies, procedures and data protection requirements.

What We're Looking For

Essential

• Previous experience within a private healthcare, healthcare administration or patient coordination role.

• Excellent customer service and communication skills.

• Strong organisational and time management abilities.

• Experience managing multiple priorities in a fast-paced environment.

• Excellent attention to detail and data accuracy.

• Ability to build effective working relationships with consultants and stakeholders.

• Strong IT skills, including Microsoft Office applications.

Desirable 

• Knowledge of self-pay and insured patient pathways.

• Experience using Patient Administration Systems (PAS).

• Understanding of healthcare finance, quoting and invoicing processes. 

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

·       Private Medical Cover, with the option to add your partner and dependants

·       Discounted Bupa Dental Insurance

·       Life Assurance (Death in Service) x3 your base salary

·       Private Pension, with Ramsay matching up to 5% after a qualifying period

·       Employee Assistance Programme

Work–Life Balance

·       25 days annual leave + bank holidays, with the option to buy or sell additional days

·       Flexible shift patterns, where possible

·       Family friendly policies including enhanced parental leave

·       Volunteer leave to support causes that matter to you

Career Development & Recognition

·       Training and Development via the Ramsay Academy to support your career development

·       Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

·       Access to our benefits platform, offering a wide range of discounts

·       Cycle2Work scheme

·       Subsidised staff restaurant, where possible

·       Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.