Professional, Customer Marketing Agreement

Minimum of 3 years previous work experience preferably in a multinational company (Finance and/or Accounting) is considered an advantage. Preferably handling rebates, accruals, invoicing, and customer payments in a multinational environment, with exposure to SOX controls, audits, and process improvement initiatives. Proven experience in developing and implementing solutions with focus on continuous improvement University Degree or equivalent (Business Administration, Economics, Finance or Accounting) Fluent written and verbal skills (conversational and business communications) in English Qualification in LEAN Six Sigma is considered an advantage Strong analytical thinking, technical analysis, and data manipulation skills Insightful, thorough, detail-oriented, with strong organizational skills Taking initiative, accountability & responsibility for own work Effectively manages deadlines/time, able to prioritise Strong focus on providing the highest level of customer service Team player with good networking skills Continuous improvement mindset Process Excellence - Foundational The Professional Rebates (CMA) is part of the newly created Australia / New Zealand team This role is responsible for operational processing and issuing of CMA invoices/credit memos/debit memos, accruals and payments processes, contracts storage and audit compliance within the end-to-end process in the SSC CMA team. The person in this role will be required to become a Subject matter expert (SME), who will actively participate in the training of the team and support the resolution of daily challenges, supporting the team manager. The position will be tasked with driving and delivering CMA service excellence to the business with an emphasis on customer service and continuous process improvement. The purpose is to continuously enhance the CMA service level, efficiency and effectiveness. To ensure all accrual provisions & payments are accurate, fair, reasonable, justifiable, and processed on time To ensure all customer agreements are received on time, stored correctly and all necessary approvals as per LCOA obtained To ensure that all CMA invoicing / credit memos / debit memos are sent to agreed customer deadlines and meet customer expectations To review and support preparation of SOX controls, as well as to support the internal and external audits and ensure successful results in each To liaise with OTC to ensure reduction of aged debt and support investigation of aged debt or audit claims, as well as collaborate on timely CMA payments and support in the investigation of customer disputes To review existing processes, in order to propose and drive continuous improvement projects in collaboration with the RPA (Rapid process automation) and OE (Operational excellence) teams To maintain the role of a SME and support actively the team manager in operational matters