- Location
- Madrid, Community of Madrid, Spain · published · Milan, Metropolitan City of Milan, Italy · Paris, Île-de-France, France
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Source
- Workable
Description
MotorK. Driving the AI revolution in automotive.
MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.
We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.
We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. This role would require a relocation to Belgium.
The Role
The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:
- Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership.
- Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer’s digital strategy and signed SLA.
- Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution.
- Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals.
- Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method.
- Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.