Onsite Technology Support

We are seeking an Onsite IT Endpoint Specialist to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.

Responsibilities

• Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.

• Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.

• Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.

• Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).

• Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.

• Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.

• Address endpoint-related integration challenges by partnering with IT teams and stakeholders.

• Provide training and knowledge transfer to IT support teams and end-users.

• Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.

• Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.

• Manage application and patch deployment to ensure compliance, security, and operational resilience.

Qualifications

• Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.

• Minimum of 5 years of relevant IT support or endpoint management experience.

• Industry-related certifications preferred (A+, Network+, MTA, MCTS).

• Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.

• Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.

• Solid understanding of endpoint technologies, device management, and security solutions.

• Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.

• Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.

• Experience in manufacturing or plant floor support is a strong plus.

Other Considerations:

This role will be based onsite in our Santa Ana, CA location.

Company: Brasstech

Full time

Hiring Range: $30.10 - $47.30 USD

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Brasstech (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Brasstech is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

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