QUALITY ASSURANCE AUDITOR

Description

***$500 Sign-on Bonus After Successfully Completing 90 Days***

Summary:

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time, in-person, QUALITY ASSURANCE AUDITOR to join our team in Plymouth, MN. The QUALITY ASSURANCE AUDITOR provides support for the internal Compliance Department by conducting professional operations reviews, audits, or investigations to determine compliance with Firm and client requirements. This includes preparing audit reports and supporting documents.

Essential Functions:

• Handling various client deliverables such as call reports, call recording requests, and remediation requests.
• Completing Firm and client required call audits while managing deadlines and delivery of audit reports.
• Supporting firm training process such as maintenance of Firm Supplement Training Log.
• Conducting audits on various subjects at scheduled intervals or as needed such as procedural, and work product.
• Communicating with clients, management, or other staff across the Firm relative to compliance and quality concerns.

Benefits & Perks Include:

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company Paid Life Insurance
• Employee Assistance Program
• Building amenities include: Free parking, onsite restaurant, & onsite free gym

Requirements

Education and/or Experience:

• High school diploma, general education degree (GED), or tech degree with related compliance, quality assurance, or audit background and/or training; or equivalent combination of education and experience.

Competencies:

• Strong attention to detail
• Excellent communication and organizational skills
• Quick learner who is not afraid to ask questions
• Ability to handle multiple projects/tasks in a timely and accurate fashion
• Strong work ethic and a desire to succeed
• Reliable and dependable individual with unassailable ethics
• Possess sound judgement in order to audit calls/files for compliance and quality per Firm/client standards
• Ability to provide objective and fair assessments
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Proficiency with Crystal reporting is desirable

Bi-lingual Spanish speakers strongly encouraged to apply, but not a job requirement.

Work Environment

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.

Wage Disclaimer: The starting wage for this position is $18.00-$19.00/hour. The wage range for this position is $18.00/hour to $22.00/hour.

About Us:

Messerli Kramer is a leading law firm in the Twin Cities founded in 1965 with locations in Minneapolis, St. Paul and Plymouth, Minnesota. We have a well-earned reputation within the business community of providing sound, reasoned and comprehensive legal advice. Our professionals take the time to listen and understand their legal issues within the larger framework of their business as a whole. Known for our dedication and responsiveness, our attorneys and staff are focused on finding pragmatic solutions and producing remarkable results for our clients.

Messerli Kramer serves individuals and businesses through three unique, yet complementary, divisions. We represent a variety of clients—from large corporations, banks and closely-held businesses—to individuals seeking divorce and family law or estate planning services. Our clients trust us to help them navigate the myriad of legal issues that confront them in their business and personal lives.