- Location
- Kuala Lumpur - Menara Shell, Malaysia
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Workday
Description
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Job Description:
What’s the role
Shell Mobility and Convenience is one of the largest customer-facing businesses within Shell, serving millions of customers every week across our Fuels, Convenience Retail, and EV charging network. Shell Recharge is Shell’s E-Mobility business in Malaysia, delivering convenient and reliable electric vehicle (EV) charging solutions via a network of AC and DC charging stations, and a mobile app. Our aim is to support Malaysia’s transition to electric mobility by providing a seamless and reliable charging experience.
The E-Mobility Business Development Analyst is responsible for developing new business models, managing key B2B relationships, growing Shell Recharge’s EV fleet subscription offer, and building strategic partnerships with EV roaming partners. This role will be responsible for expanding Shell Recharge’s client base, improving network accessibility, and supporting the development of scalable EV charging solutions for business customers. Working with experienced industry professionals, you will help to grow Shell's E-Mobility business by delivering value today, while shaping the mobility solutions of tomorrow.
What you’ll be doing
You will own the customer and partner relationship from prospecting through to onboarding, activation, account management and growth. This includes developing a deep understanding of customer needs, developing tailored commercial proposals, coordinating internal approvals, supporting contract execution, and ensuring smooth operational delivery.
You will champion the development of new commercial propositions, optimise customer and partner experiences, and implement scalable solutions to accelerate growth, increase charger utilisation, and enhance customer value.
- Identify, screen, and acquire new B2B EV fleet and subscription customers across corporate, fleet, OEM, property, and SME segments.
- Build and manage a strong sales pipeline, converting customer opportunities into signed agreements and active Shell Recharge accounts.
- Develop customer-specific EV charging proposals based on fleet size, charging needs, pricing model, billing requirements, location coverage and utilisation potential.
- Manage commercial negotiations and support pricing, contract and approval processes with Finance, Legal and relevant business stakeholders.
- Serve as the main commercial contact for assigned B2B EV customers, building trusted relationships with fleet managers, procurement teams, sustainability leads and senior stakeholders.
- Coordinate end-to-end onboarding, including customer account setup, fleet admin access, subscription assignment, driver activation, utilisation reporting and billing readiness.
- Recruit, develop and maintain strategic EV roaming partnerships to expand charging accessibility for Shell Recharge customers and strengthen the overall network proposition.
- Manage relationships with B2B EV customers and roaming partners, including commercial alignment, onboarding coordination, service expectations, performance reviews, and issue resolution.
- Work with Digital/IT, Operations, Finance and external partners to support roaming integration requirements, reporting needs, customer experience, billing flows and operational readiness.
- Monitor account and partner performance, including utilisation, customer feedback, billing trends, service issues and growth opportunities.
- Conduct regular customer and partner reviews to drive adoption, retention, revenue growth, network usage and service improvement.
- Provide market, customer and partner insights to support the development of future Shell Recharge B2B propositions, including fleet-card integration, RFID, app-based access, roaming, and other digital mobility solutions.
What you bring
- Proven experience in commercial strategy, business development, EV charging, mobility, energy, and/or related commercial roles, with a track record of delivering commercial value and managing key customer accounts.
- Experience in managing the end-to-end sales lifecycle, from prospecting and customer acquisition to account management, retention, and revenue growth.
- Strong commercial acumen and customer-focused mindset, and able to translate customer needs into practical and profitable solutions.
- Excellent analytical, communication and presentation skills, with experience preparing commercial proposals, and influencing stakeholders across different levels of seniority.
- Strong problem-solving skills, with the ability to manage escalations professionally and drive issues to closure.
- Strong organisational skills and attention to detail, especially in onboarding, billing requirements, customer data, pricing terms and contract documentation.
- High ownership, resilience, and ability to manage multiple priorities within a dynamic commercial environment, where processes and propositions continue to evolve.
- Proficiency in MS Office applications (e.g. Outlook, Word, Excel, PowerPoint),
- Knowledge of retail, energy, mobility or EV charging markets is advantageous
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in Malaysia
Shell has been a partner in fueling Malaysia’s progress for over 130 years. Our journey with the nation is intertwined – in as much as Shell has played a role in growing the country’s energy sector, Malaysia has also played a significant role in the company’s progress.
Our business has diversified from a modest kerosene venture to a group of companies engaged in every aspect of the modern oil and gas business.
Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities.
We helped pioneer Malaysia’s oil and gas industry and fueled its growth. We discovered Malaysia’s first oil onshore, then took the industry offshore, and most recently into the technically-challenging depths of Deepwater.
Shell’s strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country.
We fueled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our LiveWire programme; or Shell staff and alumni who are Malaysian luminaries today.
Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.
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