Operational Reliability Leader

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

Your Opportunity

The Operational Reliability Leader is accountable for network reliability that protects public health and safety and meets our regulatory obligations. This role exists to protect the long-term performance of our 9,500km water network and 9.700km wastewater network. Success in this role will be improving trends in asset availability, water quality, non-revenue water sewer containment, backed by strong contingency planning and a team that resolves systemic issues before they recur.

You’ll join the Network Engineering Leadership Team, reporting to the Manager Network Engineering alongside the Network Configuration Leader and Operational Standards leader, and lead a team of Senior Engineers, Operations Engineers, Senior Technical Officer and a Water Quality Officer.

What You’ll Deliver

• Identify operational risk and lead contingency, supply disruption and emergency response planning

• Resolve systemic performance issues affecting long-term network health

• Monitor compliance with network performance standards and drinking water quality requirements

• Manage trade-offs across operational, capital, commercial and customer outcomes

• Build your team’s capability through coaching and structured development

About You

• A relevant engineering degree

• Experience or qualifications in hydraulics, production planning or water chemistry (highly regarded, not essential)

• A track record of leading teams and translating technical risk into commercial terms stakeholders can act on

• Strong stakeholder management and written communication skills

• The ability to manage shifting priorities in a complex operational environment

• This role carries on-call responsibilities to support our emergency management framework.

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland. Every day, our teams work to support thriving communities and a sustainable future.

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

How to Apply

Click ‘Apply’ to submit your application.

Applications will close 27 September 2026.

This position is subject to relevant security clearance and if applicable, Security of Critical Infrastructure requirements.

Applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at [email protected]