- Location
- Johannesburg
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Source
- Lever
Description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
A successful candidate for the role of Fraud Prevention Representative should possess strong communication skills, enabling effective collaboration with his team and different teams across multiple countries. They must have a deep understanding of customer service/fraud prevention principles and the ability to analyze diverse fraud vectors and ensure to adapt to market-specific needs. The candidate should also demonstrate cultural sensitivity, problem-solving abilities, and the capability to receive and act on constructive feedback to drive continuous improvement and maintain high customer satisfaction levels.
Skills
Machine LearningData ScienceComplianceCustomer Service
Benefits
100% Company Funded : Private Health Insurance for employee and immediate familyPension FundCompany-funded employee life and disability insurance20 days vacation, unlimited sick leave$2,000 USD annual Co-working Travel perk$2,000 USD annual Professional Development perkPhone Finance, headphone benefit, home office equipment allowance and wellness perksCatered Lunch