Guest Experience Partner I

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott 
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. 

• An excellent retirement savings plan with a high employer contribution. 

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. 

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. 

The Opportunity 
This position works out of our Madison, WI location in the Cancer Diagnostic Division. 

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.  

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.   

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.  

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.   

Our molecular division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions.  We help people live full and healthy lives through our accessible, molecular-based solutions.   

Position Overview
The Guest Experience Partner I’s purpose is to provide world class service to all external personnel that enter buildings within the Exact Sciences’ campus. This position interacts primarily with visitors, candidates and vendors to gather and exchange information.

Schedule: Monday - Friday 7:30am - 4:30pm (must have flexibility for after hour events)

Essential Duties

 Include but are not limited to the following:

• Welcome and acknowledge all guests utilizing the 10/5 rule.  

• Anticipate and address guests’ needs. 

• Answer, screen and route incoming calls.

• Monitor multiple shared email inbox and triage incoming requests.

• Maintain shared documentation and filing system.

• Maintain clear and complete records which comply with Exact Sciences’ Quality System.

• Handle confidential and business critical information.

• Accept deliveries and mail, sort, organize and distribute to the correct recipients.

• Follow guidelines laid out by the company (i.e., branding, style guide, etc.).

• Participate in various projects and tasks in accordance with business needs and demands.

• Order front office supplies and keep inventory of stock within budget parameters, as needed.

• Motivated self-starter and creative problem-solver.

• Proactive, approachable, solution focused.

• Excellent oral, written communication and interpersonal skills.

• Excellent internal and external facing customer service skills.

• Excellent attention to detail and organizational skills.

• Excellent multitasking and time-management skills, with the ability to prioritize tasks.

• Ability to maintain confidential information.

• Act as first point of contact for all activities and emergencies in the lobby, always remaining alert.

• Serve as point person, taking ownership of any challenges that may arise within the Lobby operation, resolve them or follow escalation procedures as required.

• Perform office security function by following safety policies and controlling access via the reception desk (through visitor management system, issue visitor and temporary badges.) Provide customer support in a prompt, friendly, and timely manner, follow-up through to resolution.

• Direct guests/clients in the appropriate direction; escort high touch clients to meeting destinations within designated building.

• Maintain exceptional appearance of front desk area and ensure it is always in an orderly state.

• Ability to report with a professional appearance and welcoming presentation and demonstrate an enthusiastic and respectful positive attitude.

• Display strong interpersonal skills to relate easily with people of various background and personalities.

• Ability to establish and maintain positive working relationships, build rapport with teammates, customers, and guests and support teams to reach common goals.

• Ability to quickly analyze a situation, come up with solutions, implement them and inform those impacted.

• Ability to work both independently as well as in a team-oriented environment to accomplish assigned tasks and goals.

• Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances.

• Ability to adapt and maintain composure in high pressure and fast-paced, ever-changing environment.

• Display working knowledge of Abbott in a professional and branded manner.

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance.

• Ability to act with an inclusion mindset and model these behaviors for the organization.

• Ability to work designated schedule.

• Ability to work nights and/or weekends as needed. Ability to work overtime as needed.

• Ability to lift up to 50 pounds for approximately 20% of a typical working day.

• Ability to work seated for approximately 90% of a typical working day.

• Ability to work standing for approximately 10% of a typical working day.

• Ability to move within buildings, taking stairs and/or elevator, utilizing cart to assist with supplies deliveries, package and/or mail shipments and/or deliveries, to display announcements, and perform rounds (stocking office supplies, organizing and stocking supply nooks, and ensure meeting rooms are stocked, organized, and clean) for up to 40% of a typical working day.

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.

• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.

• Ability to work on a computer and phone simultaneously.

• Ability to use a telephone through a headset.

• Ability to comply with any applicable personal protective equipment requirements.

• Ability and means to travel between local Abbott locations.

• Ability to travel 5% of working time away from work location may include overnight/weekend travel.

Minimum Qualifications

• High School Diploma or General Education Degree (GED).

• 1+ years of experience in an administrative, hospitality or role within an office environment.

• Proficient with office equipment (e.g. fax machines and printers).

• Basic computer skills to include Internet navigation, Email usage, and word processing.

• Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.

• Authorization to work in the United States without sponsorship.

• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Familiarity with Cloudgate Visitor Management System

• Familiarity with SAP accounting, financial management

     

The base pay for this position is

$14.85 – $29.65/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Administrative Support

     

DIVISION:

ONCO Cancer Diagnostics

        

LOCATION:

United States > Madison : 1 Exact Lane

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf