Company:

Marsh

Description:

Bilingual Operations Analyst

Marsh | Bogotá, Colombia | Full-time | Hybrid
 

At Marsh, every role plays an important part in helping clients move forward with confidence. We’re looking for a Bilingual Operations Analyst who enjoys keeping things organized, solving problems, and delivering great service in a fast-paced environment.

This is a strong opportunity for someone who wants to build a career in insurance operations, gain exposure to international clients, and develop skills that can open doors to future growth in areas such as policy service, claims, negotiation, and other insurance-related functions.
 

What you’ll do

In this role, you will support insurance operations and client service activities for Puerto Rico-based clients, helping ensure requests are handled accurately and on time. Your day-to-day work will include:

• Managing assigned tasks through a workflow system.
• Communicating with insurance carriers by email to support requests and follow-ups.
• Tracking deliveries and confirming timely completion with carriers.
• Following up with clients on completed deliveries and helping resolve any issues that may arise.
• Supporting report preparation, data entry, and internal database maintenance.
• Helping the team meet SLAs, KPIs, and business goals.
• Supporting basic operational and transactional requests from internal colleagues.
• Assisting senior team members with special projects, reporting, and process improvements.
• Contributing to high-quality service delivery and operational compliance.

What we’re looking for

We’d love to hear from you if you have:

• A professional degree, or you are close to graduating, preferably in Finance or a related field.
• 1–2 years of experience in any of the following areas:
  • Banking
  • Credit cards
  • BPO for U.S.-based clients
  • U.S. insurance policies
• Recent graduates are also welcome to apply.
• Intermediate Excel skills.
• Strong command of Microsoft Office tools.
• Power BI knowledge is a plus.
• Advanced English is required.
• Spanish proficiency is also required.

What will help you succeed

The ideal candidate is someone who:

• Is dynamic and adaptable.
• Can handle multiple priorities without getting overwhelmed.
• Is highly organized and detail-oriented.
• Thrives in a structured, deadline-driven environment.
• Has a proactive attitude and a willingness to learn.
• Enjoys supporting others and delivering a great client experience.

Role details

• Location: Bogotá, Colombia
• Work schedule: 7:00 a.m. to 4:00 p.m. Colombia time, aligned with Puerto Rico business hours
• Work model: Hybrid, 3 days in the office and 2 days from home
• Employment type: Full-time

​Compensation

• Annual salary: COP 41,461,200
• Monthly salary: COP 3,455,100
• Grade: C

Why join Marsh?

This role gives you the chance to build a strong foundation in insurance operations while working in a collaborative and international environment. You’ll gain hands-on experience, strengthen your English in a professional setting, and develop transferable skills that can support your long-term career growth.

At Marsh, we value people who bring energy, curiosity, and commitment to their work. If you’re looking for a role where you can learn, contribute, and grow, we’d love to hear from you.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.