Senior Content Creator, AI & Social

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As a Senior Content Creator, AI & Social to help us create the unexpected. This isn’t a traditional content marketing role. You’ll experiment with video, generative AI, storytelling, and formats we haven’t thought of yet. Some ideas will be smart, some will be weird, and some just won’t work. We are completely fine with that.

We’re looking for someone who likes to experiment quickly, learn what gets attention, and turn the best ideas into recurring programs that people follow and share.

Areas of ownership:

You’ll own an experimental creative engine inside the Parloa marketing team.
You will:

• Develop unconventional, social-first creative that earns attention.
• Use generative AI to create videos, images, and entirely new content formats.
• Build recurring shows, characters, and series around our company, customers, people, and industry.
• Move quickly on news, culture, trends, and industry conversations with relevant creative.
• Turn executives and employees into compelling content by capturing their ideas, expertise, and personalities.
• Partner with brand, social, product, and growth to bring bigger creative ideas to life.

Who you are:

• Have 3+ years of experience creating content, or an exceptional portfolio that makes the number irrelevant.
• Have strong creative instincts and know what makes people stop, watch, and share.
• Are comfortable shooting, editing, and producing video yourself using tools like Premiere Pro, CapCut, Descript, Riverside, or similar.
• Actively experiment with generative AI across video, image, audio, and whatever comes next.
• Understand how content works differently across LinkedIn, YouTube, Instagram, and X.
• Can turn an interview, event, podcast, executive conversation, or half-formed idea into something worth watching.
• Know the difference between genuinely interesting and weird for the sake of being weird.
• Move fast, try things, learn from what works, and keep shipping

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

 

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

 

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Range includes OTE