Industry Delivery Director

Application Deadline: 11 October 2026

Department: Delivery Management

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: £100,000 - £125,000 / year

Description

• Demonstrate leadership and expertise in your Industry and in highly consultative professional services delivery.
  
  
• Support Industry and Made Tech commercial growth balanced with delivery quality and risk.
  
  
• Support client development and pre-sales activity.
  
  
• Develop senior relationships with client counterparts and stakeholders to build Made Tech’s reputation, reach and impact.
  
  
• Support the development of the Delivery Managers within your Industry.
  
  
• Contribute to the ongoing development of the Delivery Management practice and other Capability Practices as a member of the Client Delivery leadership team.

Key Responsibilities

• Ensure the successful delivery of client outcomes within your portfolio.
  
  
• Support clients in the achievement of their wider outcomes through becoming a trusted advisor and building a senior network within their organisations.
  
  
• Support the Delivery Managers working on your engagements to ensure the right client outcomes are achieved.
  
  

• Build peer-to-peer relationships within our clients, wider industry and the Made Tech business.
  
  
• Through your delivery team, anticipate and understand client needs and objectives to drive alignment of our services, solutions and propositions.
  
  
• Be a visible and active member of relevant forums, bodies and communities – internally and externally – to build strong stakeholder networks, support personal and professional development, and represent the Made Tech brand.
  
  
• Bring clients across government together where they have common problems and to build valuable networks through introductions, community events or thought leadership.
  
  

• Support the growth (revenue and margin) of the industry
  
  
  • Ensure proposals and SoWs are produced and delivered successfully
    
    
    • Ensure proposal teams are suitably resourced
      
      
    • Ensure solutions are appropriately scoped (incl. team shapes)
      
      
  • Ensure delivery teams and CPs effectively include  Capability Practices and subject matter experts to contribute to the growth of your accounts
    
    
  • Ensure that service lines delivery SMEs are contributing to our CPs growth plans
    
    
  • Support teams in the identification and closing of additional workstreams
    
    
  • Set strong expectations for growth across delivery teams
    
    
• Oversee and assure the  financial performance of the engagements across the Industry portfolio
  
  
  • Drive delivery teams to deliver or exceed target margin
    
    
  • Work with Capability Practice leads to ensure appropriate staffing of engagements
    
    
  • Work with the Delivery Managers within your Industry portfolio to monitor project budgets, margins, and revenues, and support them to implement strategies to maximise profitability
    
    
• Support the growth of industry-specific skills
  
  
  • Build and maintain Industry community of practice to develop the virtual team alongside delivery capabilities
    
    
  • Create a forward view of the required skills and capabilities for the Industry. Support the Capability Practices in inclusive hiring and developing appropriate skills
    
    
• Bring Industry and client-specific insights back into the business
  
  
  • Support the development of Industry-specific propositions
    
    
  • Support the  Industry Director and wider Made Tech leadership to develop and execute strategies for business growth within the accounts, industry and business
    
    
  • Identify new opportunities and markets for expansion
    
    
• Ensure Industry and account forecasts are accurate
  
  

• Provide delivery leadership across multiple client accounts and effectively delegate to the Delivery Managers within your Industry portfolio (dotted-line reports)
  
  
  • Ensure we achieve the outcomes agreed with our client are delivered on time, within scope, and within budget
    
    
  • To manage and motivate and develop the industry team  to deliver the highest levels of quality and high levels of E-Sat
    
    
• Work with the Capability Practices to ensure that the appropriate tools, templates, approaches, methodologies and playbooks are actively used on deliveries
  
  
• Coach our Delivery Managers and wider delivery community
  
  
  • Support the development of the Delivery Management practice
    
    
  • Ensure compliance with Made Tech and client legal, governance and reporting standards
    
    
  • Drive continuous improvement across all of our deliveries
    
    

Skills, Knowledge & Expertise

• Leadership: Role-models Made Tech’s values and behaviours, inspiring teams and performance-managing indirect reports with open communication.
  
  
• Strategic thinking: Aligns delivery teams to Industry Verticals and plans in line with Made Tech’s purpose and vision.
  
  
• Commercial awareness: Results-oriented, balancing Industry and Made Tech commercial growth with delivery quality and risk.
  
  
• Client focus: Passionate about delighting the customer; anticipates and solves client problems rather than just responding to demand.
  
  
• Stakeholder engagement: Builds deep client and industry expertise, engaging early on business and delivery issues to develop senior relationships.
  
  
• Risk and quality management: Manages delivery and reputational risk, maintaining velocity and ensuring solution safety.
  
  
• Inclusive leadership: Prioritises diversity and inclusion in goals and day-to-day activity.
  
  
• Time management: Balances multiple competing priorities across a large, multi-client portfolio.
  
  

• Portfolio and account delivery leadership across multiple concurrent client engagements.
  
  
• Financial management, including revenue, margin, budget and forecast accuracy across a £40m+ portfolio growing 25% year on year.
  
  
• Commercial and bid support, including proposal shaping, resourcing and solution scoping.
  
  
• Workforce and capability planning, building a forward view of industry-specific skills needs.
  
  
• Stakeholder management at senior (C-level) client and internal levels.
  
  
• Coaching, mentoring and performance management of Delivery Managers and the wider delivery community.
  
  
• Governance, risk and quality assurance across complex, multi-account delivery.
  
  
• Communication skills, including representing the Made Tech brand externally and building senior networks.
  
  
• Strong understanding and experience of large programme delivery across complex change programmes and stakeholder management across clients and partner eco systems
  
  
• Strong people leadership and motivational management
  
  

• Proven experience in project and programme management, or delivery management, preferably in the digital, software and services industry.
  
  
• Proven track record of successfully managing and delivering large-scale projects and portfolios (revenues of £15m+).
  
  
• Experience of engaging at senior levels on strategy and developing relationships based on subject matter expertise.
  
  
• Experience of account or business growth through any combination of supporting bids, client relationship building, solution shaping, senior consulting engagements or similar.
  
  
• Strong leadership and team management skills, having actively coached, mentored and managed (directly or matrix) diverse teams to achieve demonstrable positive people results.
  
  
• Excellent financial acumen and budget management skills.
  
  
• Strong problem-solving and decision-making capabilities.
  
  
• Knowledge of the UK public sector and the Central Government industry, and the unique requirements this brings, is highly desirable.
  
  
• Relevant certifications are also a plus.
  
  

• Revenue growth and gross margin performance across the Industry portfolio (£40m+).
  
  
• Utilisation and billability of delivery teams working within your accounts.
  
  
• Accuracy of Industry and account revenue, margin and resource forecasts.
  
  
• On-time, in-scope and in-budget delivery across client engagements.
  
  
• Client satisfaction, retention and growth of senior stakeholder relationships.
  
  
• Contribution to new business, including proposal quality and bid success rates.
  
  
• Development, coaching, engagement and retention of Delivery Managers and the wider delivery community.
  
  
• Growth and maturity of industry-specific propositions, skills and community of practice.
  
  
• Compliance with Made Tech and client governance, legal and reporting standards, and effective management of delivery and reputational risk.
  
  

Job Benefits