Super & Life Admin Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, Sydney and Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for an experienced administrator to join our Superannuation and Life Insurance Claims team, supporting the team to manage claims accurately, efficiently and within service standards.

Working alongside our Case Managers, you will play an important role in keeping claims moving by coordinating documentation, maintaining accurate claim records and supporting communication with claimants, beneficiaries, superannuation funds, insurers and employers.

If you are highly organised, have strong attention to detail and enjoy working in a role where your work directly supports positive outcomes for people and their families, this could be the perfect opportunity for you.

This will be a permanent, full time position based in our Brisbane, Sydney or Melbourne office, with flexibility to work from home for up to 3 days per week once you complete training.

YOUR RESPONSIBILITIES

• Provide end-to-end administrative support to the Superannuation and Life Insurance Claims team.

• Establish and maintain accurate claim files, including updating records and processing documentation and correspondence.

• Monitor workflow queues, track outstanding requirements and follow up with relevant stakeholders.

• Request and coordinate medical, financial and employment information required to progress claims.

• Liaise with claimants, beneficiaries, funds, insurers and employers, escalating complex matters to Case Managers as required.

ABOUT YOU

• Previous experience in administration, claims, superannuation, life insurance, financial services or a similar environment is highly desirable.

• Strong organisational skills and attention to detail, with the ability to manage competing priorities and maintain accurate records.

• Confident communication skills, including a professional phone manner and strong written communication.

• Comfortable working across systems and databases, with a strong focus on data accuracy and process compliance.

• A genuine interest in supporting people and their families, with previous experience in a claims or case management environment highly regarded.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.