Senior Specialist, Technology Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

• Provide application support and service operations, leveraging ITIL practices across Incident, Problem, Change and Release Management. Coordinate major incident response, assess operational risks and ensure changes are implemented with appropriate testing, validation, rollback and production-readiness considerations.
• Own the operational health and stability of critical Finance applications, including SAP Ariba, SAP Fieldglass and SAP Concur, ensuring application availability, performance and reliability. Lead the investigation and resolution of complex production issues, recurring incidents and service disruptions, driving root-cause analysis and permanent corrective actions.
• Manage and govern onshore and offshore technology service partners, ensuring adherence to SLAs, KPIs and operational standards. Drive vendor accountability through service reviews, incident and problem follow-ups, backlog management, escalation management and continuous improvement initiatives.
• Collaborate across Finance, Procurement and Technology teams including application delivery, infrastructure, integration, database, Information Security and external partners to troubleshoot complex issues and support application changes, upgrades, integrations and business initiatives while maintaining production stability.
• Drive operational excellence and continuous improvement by identifying recurring issues, support gaps and manual processes and implementing automation, monitoring, alerting, knowledge management and preventative controls. Use operational metrics and service trends to improve application resilience, reduce incidents and enhance the overall user experience.

• Strong experience supporting enterprise business applications in a complex production environment.
• Demonstrated experience with IT Service Management and ITIL practices, including Incident, Major Incident, Problem, Change and Release Management, with the ability to perform root-cause analysis and drive issues through to permanent resolution.
• Experience working with and governing onshore and offshore managed service providers, including SLA/KPI management, service reviews, escalation management, workload prioritization and holding partners accountable for service quality and delivery outcomes.
• Strong analytical and communication skills, with the ability to work independently, manage competing priorities and communicate effectively with technical teams, business stakeholders, vendors and senior leaders. A degree or diploma in Finance, or equivalent practical experience, is preferred.

• Work Perks Program
• On-site Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry-Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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