Community Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Reporting to Workplace Experience Director/ Sr Community Manager

 

At JLL, it is our goal to provide enhanced workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace.  The community manager must exhibit exceptional colleague service, experience, communication skills and engagement.

 

Overall Role

A Community Manager is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request,  assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience. 

 

The Community Manager anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs. 

 

The Community Manager helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues.  This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

 

Site Management

·         Triage all work requests to respective parties and ensure we are following up in a timely manner.

·         The single point of contact for any service requests, providing status updates as needed.

·         Executing a monthly events program to enhance teammate engagement.

·         Manage all colleague inquiries and issues tactfully and confidently.

·         Conduct daily site walks to assess site and floor conditions.

·         Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied.

·         Provide support and backup for site facilities coordinator as needed.

·         Provide support and back up for Conference team by booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up.

·         Ensure office, kitchenette, and pantry equipment is in good working condition.

·         Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace – One Team

·         Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations.

 

Task/Responsibilities

·         Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations.

·         Work with Client on colleague engagement initiatives – provide biweekly site tours for new hires and assist with events as requested.

·         Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities

·         Consolidate all colleague issues and generate monthly report.

·         Monitor facilities email inbox where necessary.

·         Assist with badging process where necessary.

·         Support the arrival experience of colleagues and guests.

 

Colleague Service & Communications

·         Be recognized and identified as the go-to or host of the office.

·         Greet colleagues, using names when possible.

·         Visibly engaged - to be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues.

·         Share communications collaterals with the JLL team.

·         Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered. 

·         Prioritize urgent issues / emails.

·         Provide intuitive workplace delivery, anticipating colleague needs.

 

Internal JLL Duties

·         Support the Employee Readiness workstream for transitions.

·         Onboarding support and Concierge – White Glove Onboarding Program

·         Join Central Team Communities of Practice as time allows.

 

Administrative Dates

·         Administer workplace policies (clean desk, appropriate use of space, etc.)

·         Additional duties as assigned by Workplace / Facility Manager.

·         Additional duties as assigned by Client.

 

Candidate Qualifications

Experience

• Bachelor’s degree or equivalent
• 3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession

Skills

• Confident, friendly & engaging.
• Colleague focused mentality with a passion for hospitality
• Excellent verbal and written communication skills, ability to communicate professionally at all levels.
• Meticulous with strong organizational and time management skills
• Strong interpersonal skills and highly collaborative
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)

No edits to the doc as a whole, but do we add in expected hours? Or is that just a verbal part of the conversation

Great question, that will inevitably be based on demand and Truist's needs and may change on a week to week basis - wouldn't want to commit a certain schedule in the JD that may inevitably change based on demand.WEA/CM hybrid role to cover Events and WEA role of teammates engagment

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.