Business Development Representative / BDR- Full Time -New Castle Hyundai

Business Development Representative (BDR)

Customer Care Representative /  Appointment Coordinator /  Sales Support 

• NOW HIRING - Customer-Focused Professionals!
• Inbound Calls | Internet Leads | Growth Opportunity

Build Your Career in a Fast-Growing Automotive Company!

The Hertrich Family of Dealerships is hiring a Business Development Representative (BDR) to support our sales teams.

We're looking for a friendly, organized Customer Service Representative to contact customers, answer questions, schedule appointments, and help create an outstanding customer experience. You'll work closely with our sales team to follow up with customers, confirm appointments, and ensure every customer receives exceptional service from their first inquiry through their dealership visit.

Why Choose Hertrich?

• Competitive Pay Plan + Bonus Potential
• Medical, Dental, Vision & Life Insurance
• Short & Long-Term Disability Plans
• 401(k) with Employer Match
• Paid Vacation, Holidays & Sick Time
• Employee Vehicle Purchase Discounts
• Career growth opportunities across multiple departments

Hertrich is a third-generation, family-owned dealership group with:

• 24 Dealerships
• 15 Collision Centers
• 18 Automotive Brands

We proudly support 90+ local charities and foster a culture built on growth, integrity, and customer service excellence.

What You'll Do

• Handle inbound calls and internet leads
• Schedule appointments and follow up with customers
• Build strong relationships and deliver a top-tier customer experience
• Maintain and update online vehicle listings
• Generate and track leads through CRM systems
• Communicate with customers via phone, email, and online platforms
• Support sales and service teams with follow-up and customer outreach
• Complete administrative tasks and reports as needed

What We're Looking For

• Customer service or call center experience preferred
• Strong communication and phone skills
• Comfortable using computers, CRM systems, and the internet
• Organized, detail-oriented, and able to multitask
• Positive, energetic, and motivated personality
• Self-starter with a strong work ethic
• Flexible schedule (including evenings and weekends)
• High School Diploma or GED required

Ready to Grow Your Career?

If you're looking for a fast-paced, customer-focused role with real growth potential, we want to hear from you.

Apply today and join the Hertrich team!

Equal Opportunity Employer Hertrich Family of Dealerships is committed to a diverse, inclusive, and drug-free workplace.