- Salary
- $40k – $55k/yr
- Location
- New York
- Workplace
- Remote
- Department
- DN
- Seniority
- Entry
- Source
- Lever
Description
Position Overview:
We are seeking dependable and service-oriented individuals to join our team as a Remote Client Support Representative – Travel. This position focuses on assisting clients with travel inquiries, supporting reservation coordination, and ensuring a smooth customer experience throughout the booking process.
This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.
Key Responsibilities:
Respond to client inquiries regarding travel options, reservations, and itinerary details
Assist with booking and confirming hotels, cruises, and vacation packages
Review travel information for accuracy, including dates and traveler details
Provide timely updates and professional communication before and after travel
Maintain organized client records and documentation
Deliver high-quality customer support in a fully remote environment
Qualifications:
Strong written and verbal communication skills
Customer-focused mindset with attention to detail
Comfortable navigating online systems and digital platforms
Ability to manage tasks independently in a remote setting
Previous customer service, hospitality, or administrative experience is helpful but not required
What We Offer:
Structured onboarding and step-by-step training
Access to travel booking tools and supplier resources
Flexible remote work environment
Supportive and collaborative team structure
Ideal Candidate:
This role is well suited for individuals seeking remote customer service work, professionals transitioning into the travel industry, or candidates with hospitality or administrative backgrounds looking to expand into travel support.
Skills
Customer Service
