Care Representative (Kankakee)

Description

Job Title: Care Representative

Reports to: Site Manager 

Job Type: Full Time, Hourly, Exempt 

Job Location: Kankakee, IL

Salary Range: $17.00 

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families. 

Position Description – What the Role Entails:

The care representative will work in a service environment as a member of a multi-disciplinary team as the first point of contact for greeting and engaging with clients and visitors and will perform a full range of administrative tasks that are relevant to promoting quality delivery of services.

RESPONSIBILITY: Under the direct supervision of the Department Manager of Access & Care Coordination, the Care Representative, will take responsibility to offer clients the guidance and support needed to receive services at Rincon Family Services. The Care Representative will also provide administrative support across the organization.

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value: 

• Dedication- Embodying effective and transparent leadership and quality client care. 
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

• Welcome and greet clients and visitors, and provide appropriate guidance, ensuring all guests understand and know the basic expectations for their visit and that all staff are notified as needed.
• Open or close the building as required, including and with respect to special events or activities.
• Answer, transfer and/or take messages from incoming calls, as well as reviewing voicemails every morning and forwarding information appropriately.
• Communicate via email and/or Microsoft TEAMS, as needed.
• Keep updated information about programs throughout the agency, especially at designated sites.
• Receive mail and packages, working in collaboration with the Department Manager of Access & Care Coordination for appropriate distribution and/or inventory.
• Care for aesthetics of the building, including but not limited to ensuring appropriate signage, watering plants, and making any facilities requests, as needed.
• Take and enter payments into the deposit log and EMR systems.
• In collaboration with Senior Access & Care Specialist and program leads, schedule clients for initial appointments.
• Maintain and file program records, through both paper and electronic medical records, meeting documentation standards as required by program and funding sources.
• Make copies, chart and send faxes for administrative and programmatic requests, as needed.
• Attend all required meetings, committees, and training according to program standards.
• Assist the Department Manager of Access & Care Coordination maintain program and building compliance in accordance with health and safety, HR, and OSHA standards.
• Help prepare sites and programs to audit compliance.
• In collaboration with Senior Access & Care Specialist, assist programs with re-engaging consumers at risk of discharge and/or recent discharges to gain consumer feedback on programs.
• Participate in quality assurance and quality improvement activities as directed.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to Compliance policies and agreements regarding confidentiality, privacy, and security.
• All other duties as assigned.

Metrics:

1. Work to gain 90% satisfaction from all guests on guest satisfaction survey results throughout the year, specifically on front desk interactions.
2. Ensure that 95% of all calls to the main front desk line are answered.
3. Ensure that 100% of voicemails are answered and directed appropriately.
4. Provide a clear schedule of daily operational activities, including opening/closing of building.
5. Successful re-engagement of at least 15% of consumers contacted.

Rincon Rewards & Benefits- How we value you:

• Health insurance 
• Dental & Vision insurance
• Life insurance 
• Short- and Long-Term Disability Insurance 
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable. 
• Employee Assistance Program 
• Professional Development Opportunities 
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

Rincon’s Work Environment – What to expect:

The Care Representative must be able to successfully perform essential functions of this job, including carry charts to and from their offices/desks, prepare for group activities that may entail moving chairs and/or tables, carrying bags/boxes of food or decorating group activity areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are responsible for informing supervisor of any invisible disability or medical restrictions that limit physical capability.

The work environment characteristics are representative of those employee encounters while performing the essential functions of this job. There may be occasions that call for an employee to carry out duties at other agency offices.

Schedule:

• Flexible schedule with occasional evening and Saturday commitments.
• There may be occasions that call for an employee to carry out duties at other agency offices. 

Language:

• Bilingual (English/Spanish) language competency strongly preferred. 

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Excellent interpersonal skills (verbal, written)
• Highly organized and detail oriented.
• Learns technology quickly and can translate easily into lay terms and implementation.
• Ability to engage in many projects at once.
• Strong understanding of technology systems.
• Detail-oriented and knows how to check their own work for errors.
• Ability to juggle multiple tasks, set priorities, and follow through on daily tasks in a timely fashion.
• Ability to handle confidential information professionally and appropriately.
• Fast, accurate documentation skills.
• Knowledge of community and social service agencies.

OTHER:

• Bicultural/bi-lingual applicants strongly preferred.
• Ability to work effectively with peers, individual clients, and groups.
• Desire to learn new skills.
• Knowledge of community and social service agencies.
• Ability to maintain accurate records and necessary paperwork

METRICS

• Work to gain 90% satisfaction from all guests on guest satisfaction survey results throughout the year, specific to front desk interactions.
• Ensure that 95% of all calls to the main front desk line are answered.
• Ensure that 100% of voicemails are answered and directed appropriately.
• Provide a clear schedule of daily operation activities, including open/close of building.
• Successful re-engagement of at least 15% of consumers contacted.

Position Qualifications – What is required to Perform the Role:

• Minimum High School Diploma or equivalent required.
• Demonstration of skills in MS Office (Word, Excel, PowerPoint, Access, Outlook).
• Knowledge of Computer Systems (Internet, Email, MS Word, Excel, SAMMS, CIS, or similar preferred)