Leadership Development Program Participant

Location: Chick-fil-A NorthPark Center

Duration: 24-36 months:

Are you a dynamic and ambitious individual looking to kickstart your career in the fast-paced world of hospitality? Join our Leadership Development Program at Chick-fil-A NorthPark Center, where you will embark on a transformative journey to become a future leader in our organization with the end goal of Becoming a Chick-fil-A Franchisee or member of the Chick-fil-A Support Center. The aim is to equip leaders with the skills to be able to thrive within Chick-fil-A Inc’s Leadership Development Program. 

Qualifications

Required

• Associate's or Bachelor's degree (or currently pursuing one).
• Demonstrated leadership potential.
• Strong work ethic and positive attitude.
• Excellent communication and interpersonal skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.

Preferred

• Previous leadership experience in hospitality, retail, or customer service.
• Experience coaching or training others.

What You'll Gain

• Structured leadership coaching and mentoring
• Cross-functional business experience
• Professional development opportunities
• Exposure to financial and operational management
• Real leadership responsibility with increasing ownership
• Clear path toward long-term career growth

Program Overview:

Month 1: Back-of-House Team Member

• Learn the fundamentals of our kitchen operations, including food preparation, cooking techniques, and food safety procedures.
• Work alongside experienced team members to ensure efficient and high-quality food production.
• Gain an understanding of inventory management and kitchen organization.

Month 2: Back-of-House Team Leader

• Take on leadership responsibilities in the kitchen, overseeing daily operations and ensuring smooth workflow.
• Train and mentor back-of-house team members, providing guidance on best practices and performance expectations.
• Collaborate with management to optimize kitchen efficiency and food quality standards.

Month 3: Front-of-House Team Member (2 Weeks) 

• Transition to the front-of-house and focus on providing exceptional customer service.
• Learn the art of hospitality by greeting and assisting guests, taking orders, and maintaining a clean and welcoming dining environment.
• Receive training in cash handling procedures and POS systems.

Month 3.5- 4.5: Front-of-House Team Leader

• Assume leadership of the front-of-house team, managing customer service initiatives and guest satisfaction.
• Implement strategies to enhance the dining experience, such as table service improvements and staff training programs.
• Address guest concerns and resolve any issues in a timely and professional manner.

Months 5-10: Director of Talent and Engagement

• Lead initiatives in hiring, training, and leadership development.
• Develop and implement training programs to enhance service standards and foster a positive work environment.
• Analyze customer feedback and operational data to identify areas for improvement and implement effective solutions. 

Months 11-24: Director of Operations

• Take on a strategic leadership role overseeing all aspects of restaurant operations.
• Drive business growth and profitability through effective resource management and operational excellence.
• Develop and execute long-term strategic plans to achieve organizational goals and drive continuous improvement.

Goals/Outcomes

• Participant would be able to fully run the restaurant on their own
• Participant would drive exceptional results to add to his LDP/operator candidacy.
• Example:
• Maintaining  profitability goal set by the Operator
• Customer Satisfaction in the top 20% of the chain
• Exceptional Food Safety (Score of 1) 
• Participant would work in such a way that they would be able to apply to Chick-fil-A Inc.’s  LDP during the 22-24 month marks.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.