- Salary
- $1k – $1k
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Education
- Bachelor
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Marketing & Podcast Production Specialist (100% Work From Home)
About the Client
Our Client is an innovative, early-stage utility management platform providing modern bill processing and managed services to enterprise organizations with multi-location footprints. By streamlining utility accounts, invoice retrieval, and operational tracking, they enable businesses to eliminate late fees, prevent service disruptions, and manage energy expenditures efficiently. Supported by signed enterprise contracts and experiencing rapid adoption, they rely on detail-oriented operations analysts to ensure 100% accuracy across customer utility account monitoring and data validation workflows.
Our Client is seeking a reliable, highly organized Utility Operations Analyst to support the day-to-day retrieval, processing, and monitoring of customer utility invoices. Joining as an foundational operations hire, this professional will execute clearly documented procedures to retrieve utility bills from online portals and email inboxes, validate account data, and upload records into the company’s platform. Operating remotely during US Eastern business hours, this analyst will serve as a meticulous back-office operator focused on spot-on execution, rapid exception reporting, and maintaining precise documentation.
Key Responsibilities
Utility Bill Retrieval & Platform Ingestion
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Monitors customer utility accounts continuously to track expected, missing, and overdue invoices, ensuring processing within established SLAs.
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Logs into utility provider web portals using secure credentials and monitors designated email inboxes to retrieve digital invoices according to account-level SOPs.
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Uploads and correctly associates PDF bills and statement data with the corresponding customer, location, and account records within the platform.
Data Validation & Discrepancy Escalation
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Performs data verification across invoice fields, including account numbers, billing cycles, invoice dates, due dates, line items, and total amounts due.
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Detects discrepancies, missing credentials, portal outages, login failures, or unusual charges, documenting operational notes and escalating exceptions immediately to executive leadership.
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Maintains accurate, real-time account statuses, task logs, and operational documentation within the central tracking system.
Operational Improvement & Process Documentation
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Collaborates directly with the founder to refine standard operating procedures (SOPs) as platform features and customer account volumes expand.
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Maintains strict confidentiality and compliance standards when handling sensitive customer financial records and account access details.
Qualifications, Skills, and Key Competencies
Required Qualifications
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Meticulous Attention to Detail: Exceptional precision and organizational skills when managing repetitive data verification and document processing tasks.
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Strong English Communication Skills: Clear written and spoken English proficiency to document technical exceptions, draft operational logs, and communicate with leadership.
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Tech & Portal Proficiency: Comfort navigating web-based platforms, spreadsheet software (Excel/Google Sheets), email systems, and vendor web portals.
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Procedural Discipline & Sound Judgment: Demonstrated ability to follow established SOPs consistently, recognizing when to halt and escalate issues rather than making unsupported assumptions.
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Schedule Alignment: Full availability to work Monday through Friday, 8:00 AM – 4:00 PM aligned with US Eastern Time (ET).
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Remote Infrastructure Setup: Dedicated quiet home workspace, personal computer, professional headset, and high-speed, reliable internet connection.
Preferred Qualifications
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Prior experience in accounts payable (AP), billing operations, financial document review, energy/utility management, or transaction-heavy back-office roles.
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Background supporting U.S.-based businesses, utility provider portals, or financial reconciliation software.
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Bachelor's degree in Finance, Accounting, Economics, Business, Energy, or a related field.
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Competitive USD Compensation: $1,000 – $1,300 USD monthly salary paid directly in USD.
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Foundational Career Growth: Early-stage team access with direct mentorship from the founder and the opportunity to scale into portfolio management or team lead positions over time.
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Structured Work Environment: Clear, well-documented operating procedures designed for clarity and supported execution.
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100% Remote Infrastructure: Dedicated full-time engagement executed remotely from Latin America.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!