Assistant Housekeeping Manager

Description

Ojo Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and experiencing our upgraded Historic Bath House with a new salt sauna and eucalyptus steam room. As an employee, you get free soaking (Monday – Thursday) with a guest and can also enjoy discounted spa treatments.

The Assistant Housekeeping Manager (AHM) supports the Housekeeping Manager in the daily leadership and operation of the housekeeping and laundry department.

This position helps ensure that guest rooms, casitas, public areas, restrooms, offices, and other assigned Resort spaces consistently meet established standards for cleanliness, presentation, safety, sanitation, and guest readiness.

The Assistant Housekeeping Manager provides daily directions to supervisors and team members, conducts quality inspections, supports training and employee development, responds to guest concerns, maintains Lost and Found procedures, assists with scheduling and inventory, and coordinates closely with Guest Services, Maintenance, and other Resort departments.

Effective communication is a key aspect of this role, involving regular coordination with the management team and resort leadership. The role requires a commitment to creating a positive and welcoming guest experience, understanding its significance in the overall success of the resort. 

Flexibility is essential, as the AHM must be available for emergency calls during non-working hours. Maintaining a composed demeanor in challenging situations is a priority, ensuring that the resort continues to operate smoothly, and guests have a pleasant and enjoyable experience. 

This is a hands-on leadership position requiring strong attention to detail, organization, communication, accountability, and a willingness to assist with housekeeping duties when business or staffing needs require.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

1. Assist the Housekeeping Manager with daily housekeeping and laundry operations.

2. Provide leadership, direction, coaching, and support to Housekeeping Supervisors and team members.

3. Assign daily work based on occupancy, arrivals, departures, stayovers, staffing, guest needs, and operational priorities.

4. Conduct quality-control inspections of guest rooms, casitas, public areas, and other assigned spaces to ensure Resort standards are met.

5. Ensure rooms are cleaned, inspected, properly secured, and ready for occupancy by designated check-in times.

6. Maintain scheduled cleaning, deep-cleaning, and special-project programs throughout the Resort.

7. Perform Housekeeping duties when staffing levels or business demands require additional support. This includes but not limited to: AM Spa Cleaner, Public Areas Attendant, Room Attendant, Laundry Attendant, etc.

8. Remain flexible and responsive to changes (even for emergency calls during non-working hours) in occupancy, staffing, guest needs, special events, and Resort operations.

9. Work closely with Guest Services regarding room status, special requests, room discrepancies, guest concerns, and room readiness.

10. Coordinate with Guest Services on outstanding housekeeping charges. (i.e. late check-outs, pet fee, smoking fee, missing items, etc.)

11. Coordinate with Facilities to identify deficiencies, submit work orders, and follow up on outstanding repairs.

12. Maintain accurate room-status information and housekeeping reports using the Resort Property Management System and other designated systems.

13. Oversee Resort Lost and Found procedures, including documentation, secure storage, tracking, mailed items, pick-up items, and disposition of items.

14. Respond promptly and professionally to guest requests or concerns related to Housekeeping (including Lost & Found) and assist with appropriate service recovery.

15. Monitor guest feedback and recurring cleanliness or service concerns and work with the Housekeeping Manager to implement corrective action.

16. Maintain appropriate par levels of linens, towels, guest amenities, cleaning products, equipment, and housekeeping supplies.

17. Assist with inventory counts, purchasing requests, linen replacement, and monitoring product usage, loss, and shortages.

18. Assist with weekly employee scheduling based on occupancy, operational needs, staffing levels, and labor guidelines.

19. Monitor attendance, staffing coverage, productivity, overtime, and labor utilization.

20. Assist the Housekeeping Manager with departmental budgets, expenses, labor controls, supply costs, and other operational reports.

21. Train and develop employees in cleaning standards, safety procedures, proper chemical use, guest service expectations, and departmental procedures.

22. Remains current on resort activities and communications to staff.

23. Provide timely, respectful coaching, recognition, and performance feedback.

24. Assist the Housekeeping Manager and Human Resources with recruiting, onboarding, performance management, corrective action, and employee development as assigned.

25. Promote a positive work environment based on teamwork, professionalism, accountability, inclusion, and respect.

26. Ensure employees follow departmental Standard Operating Procedures, safety requirements, sanitation standards, key-control procedures, and Resort policies.

27. Ensure cleaning chemicals, equipment, and personal protective equipment are used and stored safely and appropriately.

28. Identify unsafe conditions and take corrective action or notify appropriate management.

29. Understand Resort emergency and first-aid procedures and maintain a calm, professional demeanor during challenging situations.

30. Maintain effective communication and coordination with Housekeeping, Guest Services, Maintenance, Security, Springs, Spa, Food & Beverage, and other Resort departments.

31. Participate in department meetings, training sessions, safety meetings, and management meetings as assigned.

32. Serve as the housekeeping leader on duty when the Housekeeping Manager is unavailable or absent, as assigned.

33. Perform other duties and projects assigned by Resort management.

34. Cultivates a positive learning environment through clear, specific, timely, and respectful coaching and feedback to shift team members, ensuring operational excellence and enhancing overall performance.

 QUALIFICATIONS & SKILLS:

• High School Diploma or equivalent required.
• Minimum of one year of Housekeeping supervisory experience, preferably in a hotel, resort, spa, or hospitality environment.
• Previous hands-on experience in guestroom cleaning, public areas, laundry, or related housekeeping functions preferred.
• Strong knowledge of housekeeping operations, cleaning standards, sanitation, linens, cleaning chemicals, and quality inspections.
• Demonstrated ability to lead, train, coach, motivate, and direct employees.
• Excellent attention to detail, organization, time management, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work professionally and respectfully with guests, employees, managers, vendors, and Resort leadership.
• Proficiency in English for reading, writing, communication, and understanding safety procedures. Spanish/English bilingual skills are a plus.
• Ability to manage multiple priorities and remain calm and professional in a fast-paced environment.
• Computer proficiency, including Microsoft Outlook, Word, Excel, web-based programs, and the ability to learn Resort-specific systems.
• Working knowledge of staffing, scheduling, inventory control, labor management, and departmental cost controls preferred.
• Punctuality, dependability, flexibility, and consistent attendance are required.
• Must be available to work a flexible schedule including mornings, evenings, weekends, and holidays. Weekend availability is required.
• Ability to stand, walk, and move throughout indoor and outdoor Resort areas for nine or more hours per shift.
• Ability to bend, kneel, stoop, reach, twist, push, pull, climb stairs, and use a step stool is required.
• Ability to push and maneuver housekeeping carts and equipment.
• Ability to lift, push, and carry up to 50 pounds.
• Ability to safely operate a golf cart or similar Resort vehicle when required.
• Must demonstrate a hands-on leadership style and willingness to assist the housekeeping team when needed.

Ojo Spa Resorts Discounts and Perks:  

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: 

• Mission based company with values you can trust 
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods 
• Employee Assistance Program (EAP)  
• Paid Sick Time 
• Paid Time Off 
• Ongoing training to build critical skills for current and future roles 
• Numerous Growth & Developmental Opportunities 
• Competitive Compensation 
• Discounted Employee Lunch 
• Free Lunch/Dinner on Thanksgiving & Christmas 
• Employee Appreciation Lunches  
• Above and Beyond Awards - Ojo Bucks 
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 
• 40% off Spa Treatments (includes private pools and private Ojitos) 
• 40% off at the Restaurants 
• 20% off at the Gift Shops 
• Discounted Lodging Rate 
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken, Temazcal Renewal Ceremony (if space available) 

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats 

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM. 
• Abiquiu, NM, is located only 31 miles away from our Ojo Caliente resort. 
• Pojoaque, NM, is conveniently located only just 34 miles away. 
• Taos, NM, is a short 40-mile drive from Ojo Caliente. 
• Los Alamos, NM, is just 42 miles away. 
• Santa Fe is 50 miles away. 

Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!

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