Dispatcher

Illinois Marine Towing 

JOB DESCRIPTION 

Dispatcher 

I. BASIC FUNCTION 

As a vital member of the Transportation Services Group, the Dispatcher is responsible for ensuring the smooth, efficient and safe logistics and vessel operations for Illinois Marine Towing (IMT). This role requires proactive planning, clear communication, operational management, and incident prevention to meet and exceed customer expectations. The Dispatcher embodies the mission and values of Canal Barge Company and Illinois Marine Towing while contributing S.A.F.E., efficient, and profitable transportation of equipment for our clients.    

II. KEY RESPONSIBILITIES 

1. Maintain accurate customer accounts by tracking the location and status of customer products and providing timely communication regarding delivery updates. 

2. Maintain communication with vessel Captains to update orders in real-time.  

3. Plan tows based on boat size, horsepower, and weather/water conditions. 

4. Optimize vessel movements to ensure efficient use of company equipment and resources, monitor traffic that boats produce, and communicate with docks and other barge customers to coordinate movements and delays. 

5. Utilize Tow Works to create and manage orders and generate customer invoices. 

6. Understand boat procedures and the Vessel Emergency Response Plan. 

7. Work and collaborate as a team to improve overall operational success. 

8. Coordinate with the CBC logistics team as needed or directed. 

9. Remain accessible and responsive to unforeseen issues or changes in logistics or operations. 

10. Required in person, in the office Monday through Friday.  Every third week will be on call nights and the weekend. 

Other 

1. Perform other duties as required and directed by management. 

2. Carry out the Business Philosophy, Code of Conduct, Mission and Vision of Illinois Marine Towing and Canal Barge Company. 

III. CORE BEHAVIORS & COMPETENCIES 

A. Visionary Thinking 

• Anticipating future challenges and industry trends, such as evolving port technologies, route optimization, weather patterns, or regulatory changes, to improve operational efficiency.  

B. Problem Solving 

• Capable of finding solutions by implementing practical solutions that meet both customer needs and organizational goals.  

C. Exceptional Communication Skills 

• Exceptional communication is critical for delivering clear, timely instructions, issuing urgent updates, and reducing misunderstandings in a high-stakes environment. 

D. Organizational Skills 

• Able to manage overlapping timelines, track vessel locations, and maintain accurate records to prevent conflicts or delays. Using digital systems and logs effectively while managing multiple priorities is key to successful marine coordination. 

E. Heightened Attention to Detail 

• Ability to spot discrepancies, verify information thoroughly, and ensure every logistical detail is correct to maintain smooth and compliant operations. 

F. Critical Thinking Skills 

• Ability to assess operational situations logically and make well-reasoned decisions under pressure, interpret weather forecasts, analyze traffic density, prioritize vessel movements, and evaluate risks. 

IV. ORGANIZATIONAL RELATIONSHIP 

The Dispatcher is appointed by and reports to the IMT Traffic Manager. 

V. EXPERIENCE & QUALIFICATIONS 

1. High School Diploma or equivalent required. An associate or bachelor’s degree preferred, or equivalent work experience. 

2. Ability to work both independently and collaboratively within a team environment. 

3. Ability to work an on-call rotation. 

4. Excellent communication and interpersonal skills, both written and verbal, with the ability to muti-task. 

5. Excellent analytical and problem-solving abilities. 

6. Ability to build strong relationships and work effectively with vessel Captains, external customers, and the IMT Crewing department. 

7. Strong computer skills, including Microsoft Office and Tow Works. 

8. Marine industry experience and knowledge of USCG regulations preferred. 

9. Logistics Background required.  

VI. PHYSICAL REQUIREMENTS 

1. Ability to sit for extended periods 

2. Standing/Walking: Occasionally required to stand, walk, or move about the office 

3. Physical stamina for site visits 

4. Ability to lift & carry up to 25 pounds 

5. Manual dexterity and coordination: Frequent use of hands for typing, writing, and operating standard office equipment (keyboard, mouse, telephone, copier, etc.). 

VII. KEY OUTCOMES 

Successful performance in this role will establish the Dispatcher as a trusted, dependable operations partner. Excellence in this position is reflected in consistent, high-quality outcomes that embody CBC and IMT’s identity and commitment to humble, hungry, and smart behaviors.