Artist Services Manager, Texas Performing Arts

Job Posting Title:

Artist Services Manager, Texas Performing Arts

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Hiring Department:

Texas Performing Arts

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes:

About Texas Performing Arts:

Texas Performing Arts at the University of Texas at Austin (TPA) is the nation’s largest and most active university-based performing arts center by annual attendance, budget, and number of events. Both an anchor institution in Austin’s arts landscape and a nationally significant presenter, TPA operates venues on the University of Texas at Austin campus including Austin’s largest theater, Bass Concert Hall. Its presenting includes Broadway in Austin; an international season of dance, theater, and music; and the Texas Welcomes series of national touring artists. Education is at the core of TPA’s programs, which serve more than 30,000 K-12 students and the 55,000 students of UT Austin. http://texasperformingarts.org/
 

Purpose:

Texas Performing Arts (TPA) is seeking experienced, hospitality-driven professionals to serve as Artist Services Managers on an over-hire / as-needed basis.
 

This role is the frontline of artist and company support—serving as the boots-on-the-ground facilitators for performances, events, and activations both onsite at Bass Concert Hall and at offsite locations.
 

Artist Services Managers play a critical role in ensuring seamless event execution by maintaining logistics, supporting artist hospitality, and acting as an extension of the Event Management team. This position is designed to expand operational capacity, allowing Event Managers to focus on high-level client experience, while Artist Services Managers execute and oversee real-time needs on the ground.

Responsibilities:

Event & Show Support

• Serve as on-site lead support for event setup, execution, and strike

• Open and close events in alignment with TPA standards and protocols

• Act as the primary “boots on the ground” contact during assigned shifts

• Execute event logistics including deliveries, room setups, and transitions

Artist & Company Hospitality

• Support all backstage hospitality needs including dressing rooms, green rooms, and catering coordination

• Ensure spaces are clean, stocked, and aligned with artist expectations and riders

• Serve as a professional and welcoming presence for touring artists, crews, and VIPs

Operations & Logistics

• Coordinate and complete runs for supplies, meals, and last-minute requests

• Troubleshoot real-time needs with efficiency and discretion

• Maintain clear communication with Event Managers and cross-functional teams (Production, Security, Guest Experience, etc.)

Capacity & Team Support

• Act as an extension of the Events team to increase bandwidth during high-volume periods

• Execute delegated tasks independently with minimal oversight

• Support overall flow of event operations so Event Managers can prioritize client experience and quality

Required Qualifications:

• 2+ years experience in live events, hospitality, venue operations, or related field

• Strong understanding of backstage operations and/or artist hospitality preferred

• Ability to work independently in fast-paced, high-pressure environments

• Excellent communication and problem-solving skills

• Professional, calm, and solutions-oriented demeanor

• Must be 21 years or older

• Flexible availability including nights, weekends, and holidays

• Valid Driver’s License

• Reliable transportation (offsite support may be required)

Hourly Rate:

• $25/hour (overtime and extended shift rates applied as applicable)

Working Conditions:

• This position is based in Austin, Texas and requires residence in the greater Austin area

• Work in and around theatrical performance environment

• Repetitive use of a keyboard at a workstation

• Walking to multiple buildings on campus

• Use of manual dexterity

• Climbing stairs and ladders

• Ability to stand/walk for extended periods and lift up to 30 lbs

Work Shift:

• Work shift is as scheduled and needed

Required Materials:

• Cover letter detailing interest in and qualifications for this specific opportunity

• Resume/CV

• 3 professional references with their contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.