Talent Readiness Assessment Lead

Our client is seeking an experienced Talent Readiness Assessment Lead to evaluate training, onboarding, and performance practices across multiple operating locations. This role will synthesize findings into actionable recommendations to standardize, enhance, or redesign talent development initiatives.

Responsibilities & Qualifications

• Conduct on-site visits, interviews, and behavioral observations at three locations to assess current training, onboarding, OJT, coaching, and job support practices
• Evaluate frontline and airport operating environments, comparing talent readiness approaches across different roles and locations
• Analyze performance data and industry benchmarks to identify strengths, gaps, and root causes impacting talent effectiveness
• Synthesize assessment findings into a comprehensive report with clear recommendations for what should be retained, standardized, adapted, redesigned, or newly developed
• Coordinate site visits and stakeholder interviews, demonstrating strong interpersonal and observation skills in multi-site environments
• Prioritize recommended actions based on business impact, urgency, implementation effort, and cost
• Provide strategic recommendations to optimize training and onboarding programs across the organization

Requirements

• 7–10 years of experience in rental car operations or similar multi-location customer service environments
• Demonstrated field experience in frontline and airport operating environments
• Proven expertise in training, onboarding, and talent development assessment
• Strong ability to conduct structured interviews, observe workflows, and assess coaching effectiveness
• Proficiency in analyzing performance data and applying industry benchmarking to identify best practices
• Excellent report writing and communication skills to synthesize complex findings into clear, actionable insights
• Ability to travel to multiple locations throughout the engagement