*Design Research Senior Analyst*

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

About the Role:

The Design Research Senior Analyst is responsible for planning, conducting, and synthesizing user research to evaluate products, services, and experiences. This role applies a diverse range of qualitative and quantitative research methods to uncover user needs, behaviors, motivations, and pain points. The individual translates research insights into actionable recommendations that inform design decisions and business strategies.

The Design Research Senior Analyst collaborates closely with designers, developers, product teams, and stakeholders to ensure customer-centered solutions are developed and implemented. Through compelling storytelling, visual presentations, and documentation, this role communicates prioritized research findings and advocates for evidence-based design decisions. Additionally, the role contributes to the advancement of research practices by integrating mixed-method approaches and promoting data diversity across projects.

Key Responsibilities

• Research Planning and Execution

• Design and conduct end-to-end research studies to evaluate user experiences, products, services, and digital solutions.

• Select and apply appropriate qualitative and quantitative research methodologies based on project objectives.

• Develop research plans, discussion guides, surveys, interview scripts, and usability testing protocols.

• Conduct research activities such as user interviews, contextual inquiries, focus groups, ethnographic studies, usability testing, surveys, diary studies, heuristic evaluations, analytics reviews, and A/B testing.

• Ensure research activities adhere to ethical standards and established research practices.

• Analysis and Insight Generation

• Analyze research data from multiple sources to identify patterns, trends, unmet needs, and opportunities.

• Synthesize qualitative and quantitative findings into meaningful insights.

• Prioritize research findings based on user impact, business value, and feasibility.

• Translate complex research data into clear and actionable recommendations.

• Develop personas, journey maps, experience maps, service blueprints, and other research artifacts.

• Stakeholder Communication

• Present research findings through compelling visual presentations, workshops, reports, and storytelling techniques.

• Communicate insights effectively to designers, developers, product owners, project sponsors, and business stakeholders.

• Facilitate discussions that align cross-functional teams on research-driven priorities and design decisions.

• Advocate for user-centered design practices throughout the project lifecycle.

• Collaboration and Design Support

• Partner with UX/UI designers, product managers, developers, and business teams to inform solution design.

• Support concept development, prototyping, and iterative design activities with research insights.

• Validate design solutions through continuous testing and feedback loops.

• Contribute to design reviews and strategic planning sessions.

• Research Practice Development

• Continuously improve research methodologies, frameworks, and tools.

• Advance mixed-method research approaches by integrating qualitative and quantitative data sources to achieve greater data diversity.

• Identify opportunities to leverage emerging research techniques, technologies, and analytics capabilities.

• Share knowledge, best practices, and insights with research and design communities.

• Mentor junior researchers and contribute to capability development initiatives.

Qualifications

Education

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Design, Human Factors, Behavioral Science, Market Research, Communications, or a related field.

• Master's degree is an advantage.

Experience

• Proven experience conducting user research and experience evaluation activities.

• Experience working within UX, Product Design, Service Design, Customer Experience, or Digital Transformation environments.

• Demonstrated ability to lead research initiatives from planning through analysis and presentation.

• Experience collaborating with multidisciplinary teams in agile or product-focused environments.

Required Skills

• Research Skills

• Strong knowledge of qualitative and quantitative research methodologies.

• Expertise in research planning, interview moderation, usability testing, and survey design.

• Experience synthesizing complex datasets into actionable insights.

• Ability to evaluate customer, employee, or end-user experiences.

• Analytical Skills

• Strong critical thinking and problem-solving abilities.

• Experience identifying patterns, trends, and insights from diverse data sources.

• Ability to prioritize findings and connect research outcomes to business goals.

• Communication Skills

• Exceptional written, verbal, and visual communication skills.

• Strong presentation and stakeholder management capabilities.

• Ability to communicate research findings to both technical and non-technical audiences.

• Collaboration Skills

• Proven ability to work effectively with designers, developers, product teams, and business stakeholders.

• Strong facilitation and workshop leadership skills.

• Ability to influence decisions through evidence-based recommendations.

• Tools and Technologies

Experience with one or more of the following:

•  Figma

•  Miro

• Dovetail

•  UserTesting

•  Qualtrics

• SurveyMonkey

•  Optimal Workshop   

• Google Analytics

• Adobe Analytics

•  Microsoft Power BI

• Statistical and data analysis tools     

Preferred Qualifications

• Experience with service design and customer journey mapping.

• Knowledge of accessibility and inclusive design principles.

• Experience working with large-scale digital transformation or innovation projects.

• Familiarity with data visualization and storytelling techniques.

• Understanding of agile product development methodologies.

• Success Measures

• Delivery of high-quality research insights that influence design and business decisions.

• Effective communication and adoption of research recommendations.

• Improvement of user experience outcomes through research-driven design.

• Advancement of mixed-method research practices and data diversity initiatives.

• Strong stakeholder satisfaction and cross-functional collaboration.

Salary Range: AUD 92,400 - AUD 110,900

Accenture Benefits

To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

This is an exceptional opportunity for an exceptional individual.

 

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We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
 

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement