Change and Adoption Manager

• Full-time, 12 month fixed term opportunity

• Join a high-impact project transforming complaints management across the University

• HE0 10: $162,528 plus 17% Superannuation

About the opportunity 

The Change and Adoption Manager plays a critical role in delivering a major transformation program that will establish a centralised complaints management capability across the University. This strategic initiative will introduce a new complaints management platform, governance framework, reporting model and future operating model, supporting greater consistency, efficiency and transparency in complaints handling practices.

Reporting to the Senior Manager, Complaints, you will lead the delivery of change management, stakeholder engagement, organisational readiness and training activities that support successful adoption of new systems and ways of working. Working closely with project stakeholders, complaint handling units, ICT teams and implementation partners, you will ensure staff are equipped, supported and ready for change.

This is an exciting opportunity to influence a complex, high-profile program that will impact a diverse range of stakeholders across the University. You will play a key role in building capability, fostering engagement and ensuring sustainable adoption outcomes that contribute to the long-term success of the project.

Key responsibilities

• Lead the implementation of the Change and Engagement Strategy to support project objectives and successful business outcomes.

• Develop and deliver stakeholder engagement, communication and change impact assessment activities across multiple stakeholder groups.

• Establish and support Communities of Practice and Change Champion Networks to promote engagement and adoption.

• Design and implement organisational readiness frameworks, onboarding approaches and readiness assessments.

• Develop and deliver training programs, learning materials, user guides, FAQs and other adoption resources.

• Monitor adoption outcomes, benefits realisation and post-implementation activities, providing insights and recommendations for continuous improvement.

About you

• Proven experience delivering change management initiatives within large-scale transformation programs.

• Strong understanding of change management methodologies, organisational readiness and adoption practices.

• Demonstrated ability to engage, influence and build trusted relationships with diverse stakeholder groups.

• Experience designing and delivering training, communication and engagement strategies that support successful change outcomes.

• Exceptional planning, project management and organisational skills, with the ability to manage competing priorities and deadlines.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. 

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Kristy Fairweather, Recruitment Operations, by email to [email protected]

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The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Wednesday 09 September 2026 11:59 PM