Description

The Regulatory Administrator II is a fully onsite, customer-facing role responsible for supporting international flight training students and airline clients while ensuring compliance with M-1 visa regulations, SEVIS requirements, TSA regulations, and Homeland Security guidelines. This position serves as a key point of contact for students throughout their training journey and requires strong customer service, compliance, and administrative skills.

Key Responsibilities

• Serve as the primary point of contact for M-1 international students and airline clients.

• Advise prospective and current international students on admissions, enrollment, course registration, immigration status, visa-related matters, employment considerations, and adjustment to life in the United States.

• Present new student orientation sessions and support student integration into flight training programs and life in the United States.

• Manage and maintain student records within the Student and Exchange Visitor Information System (SEVIS), including the issuance and processing of Form I-20 documentation.

• Ensure compliance with federal immigration regulations and SEVIS reporting requirements, including registration, no-shows, transfers, enrollment changes, and program completion reporting.

• Review, manage, update, and maintain student files to support regulatory compliance and accurate recordkeeping.

• Answer questions related to visa issuance, Form I-20 documentation, and student immigration status.

• Collaborate with internal departments to support enrollment, retention, and student success objectives.

• Assist with the development and delivery of international student support programs, workshops, mentorship initiatives, and engagement activities.

• Represent CAE as the primary point of contact, advisor, and liaison for TSA compliance matters.

• Process TSA training requests for single- and multi-engine training programs, ensuring compliance with Homeland Security regulations throughout all stages of the approval process.

• Maintain accurate TSA and student records within CAE systems and databases.

• Proofread, edit, and update TSA instructions, training materials, and related documentation.

• Maintain training center and agent information for applicable TSA and flight school regulatory requirements.

• Support TSA audits and ongoing regulatory reviews.

• Respond to inquiries from students, airline customers, internal stakeholders, and regulatory agencies, providing guidance and issue resolution.

• Perform general administrative duties and other assigned responsibilities as required.

Minimum Qualifications

• Experience in a customer-facing role involving client, student, or customer support.

• Experience performing administrative, documentation, data management, or recordkeeping activities.

• Experience working in a compliance-driven, regulated, or policy-based environment.

• Strong customer service and relationship management skills.

• Strong written and verbal communication skills.

• Ability to manage multiple tasks, priorities, and deadlines simultaneously.

• Strong organizational skills and attention to detail.

• Proficiency with Microsoft Office applications, including Excel.

• Ability to create and maintain Excel formulas and spreadsheets.

• Ability to handle sensitive and confidential information with accuracy and professionalism.

• Ability to work onsite on a full-time basis.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made for qualified individuals with disabilities.

• Occasionally ascend or descend stairs, ramps, ladders, or similar structures.

• Occasionally move in confined or restricted spaces.

• Frequently remain in a stationary position while working at a desk or workstation.

• Occasionally move throughout the facility to accomplish tasks.

• Occasionally move or adjust items weighing up to 20 pounds.

• Frequently perform repetitive motions involving hands, wrists, and fingers.

Preferred Qualifications

• Experience supporting international students, global populations, or educational programs.

• Experience with SEVIS, Form I-20 processing, or international student services.

• Knowledge of M-1, F-1, or other student visa processes and regulations.

• Experience as a Designated School Official (DSO) or in a similar immigration compliance function.

• Experience with TSA, Homeland Security, aviation training, higher education, or regulatory compliance programs.

• Experience supporting audits, inspections, or government reporting requirements.

• Experience coordinating programs, workshops, orientations, or student engagement initiatives.

Benefits

We’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:

• Dynamic and collaborative team environment.

• Stimulating work environment.

• Culture where initiative is recognized and valued.

• Opportunity to contribute to a variety of projects within a multidisciplinary team.

• Attractive employee benefits.