Sales & Event Manager (15-18 month contract) - Arlington Hotel

Be part of the story at The Arlington Hotel and River’s Edge

At The Arlington Hotel, every team member plays a role in creating unforgettable guest experiences. Whether you’re supporting hotel operations, coordinating events and banquets, providing industry-leading service, or helping elevate our food and beverage experience, your work brings warmth, professionalism, and personality to every guest interaction.

Located in the heart of picturesque Paris, this is more than just a place to work—it’s a place to contribute, grow, and take pride in the moments you help create. As part of Carmens Group, you’ll be joining a hospitality family with over 40 years of experience making people feel seen, celebrated, and at home.

Why work for Carmens Group?

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified (2022-2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Comprehensive Group RRSP & Health Benefits
  • Quarterly Incentive Plan
  • Staff discounts at our restaurants
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

• Actively pursuing and securing new event bookings through proactive sales efforts, networking, and relationship-building
• Conducting in-person and virtual consultations with clients to understand their vision, needs, and event goals
• Serving as the primary point of contact for clients throughout the sales and planning process, providing exceptional service every step of the way
• Conducting site tours and client meetings to ensure seamless event planning and execution
• Using superb customer service, communication, and negotiation skills to establish new client and vendor relationships as well as nurturing existing ones
• Responding promptly and professionally to inquiries, preparing customized proposals, and guiding clients through available menu and service options
• Creating contracts, preparing event documentation, and managing deposits while maintaining accuracy and attention to detail
• Leading event details meetings and coordinating logistics to ensure all event requirements are clearly communicated and executed
• Preparing accurate Banquet Event Orders (BEOs) and collaborating with culinary, operations, and service teams to deliver exceptional events
• Identifying opportunities to increase sales, generate new leads, and enhance the overall client experience
• Staying informed of hospitality, wedding, catering, and event industry trends to support innovation and business development
• Participating in sales initiatives, networking opportunities, industry events, and team meetings to support company goals
• Supporting on-site event execution as required, ensuring events are delivered to the highest standards and client expectations are exceeded

• 3-5 years of special event, hospitality, or travel and tourism related experience
• 2-3 years of leadership experience
• Post-Secondary education, specialization in Event Management, Professional Event Planning, Tourism, Hospitality Management, Social Sciences, or Arts preferred.
• Canadian Professional Sales Association (CPSA) or Wedding Planner Institute of Canada (WPIC) certifications considered an asset
• Knowledge of Event Temple is considered an asset.
• Strong communication skills and confidence interacting with clients, vendors, and team members.
• A client-first mindset with a passion for creating memorable events.
• Proven ability to stay organized and effective in fast-paced, high-pressure situations.
• Flexible work schedule, including evenings and weekends.

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are you ready to take the lead?

If you’re a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let’s deliver something extraordinary, together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.