CUSTOMER SERVICE REPRESENTATIVE (ORDER FULLFILLMENT)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

CUSTOMER SERVICE REPRESENTATIVE (ORDER FULLFILLMENT)

About the Role

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide.

As a Customer Service Representative within our Order Fulfillment Team, you'll play an important role in ensuring the smooth and accurate execution of customer orders. Based in our Budapest Shared Service Center, you'll manage customer orders, maintain customer master data and work closely with internal teams to ensure products are delivered accurately and on time.

Working closely with Sales, Supply Chain, Logistics and Finance, you'll help resolve order-related enquiries while delivering excellent customer experience. This role is ideal for professionals with experience in customer service, order management, logistics or sales support who enjoy working in a collaborative international environment.

Why Join Our Budapest Team?

Our Budapest Shared Service Center is a diverse, international hub supporting customers across Europe. As part of our Laboratory Chemicals Order Fulfillment Team, you'll work with colleagues across multiple functions while developing your expertise in customer operations and order management.

You'll join a supportive team that values collaboration, continuous learning and process improvement.

What You'll Do

• Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
• Process customer orders, order changes and customer master data requests
• Monitor open orders and proactively communicate updates to customers and internal stakeholders
• Respond to customer enquiries related to orders, deliveries, product availability and shipment status (primarily via email)
• Coordinate with Sales, Supply Chain, Logistics and Finance to resolve order-related issues
• Handle quotations and support complaint resolution
• Ensure customer and transactional data is maintained accurately and in compliance with company policies
• Resolve routine order-related issues and escalate more complex cases when appropriate
• Contribute to process improvements that enhance operational efficiency and customer satisfaction
• Build effective working relationships with customers and internal business partners

What We're Looking For

• Fluent English, both written and spoken
• Minimum 2 years of experience in customer service, order management, logistics, sales support or a similar office-based role within a multinational or shared service environment
• Experience managing customer orders or supporting order fulfillment processes
• Strong attention to detail and commitment to data accuracy
• Excellent organizational and communication skills
• Strong problem-solving skills and a customer-focused approach
• Experience working with ERP systems and CRM platforms is an advantage
• Good knowledge of Microsoft Office applications
• Ability to collaborate effectively with cross-functional international teams

What We Offer

• Competitive compensation package with annual performance bonus
• Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution
• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options
• Hybrid working model with 2 days of home office per week
• Structured onboarding program with dedicated training and ongoing support
• Complimentary language courses and extensive learning and development opportunities
• Career growth opportunities within a global organization
• Modern office environment on Váci street with complimentary coffee, tea and refreshments, employee parking, relaxation areas and excellent public transport connections
• Family-friendly benefits and flexible working arrangements supporting work-life balance
• Inclusive, collaborative workplace culture

Ready to Make an Impact?

Join us and help ensure our customers receive the products they need to support scientific discovery, research and healthcare. If you're looking to build your career in customer service and order management while working in a dynamic international environment, we'd love to hear from you.