Policy Owner Service Executive

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

The Policy Owner Servicing Executive is responsible for delivering efficient and accurate policy administration and customer servicing support for corporate and group insurance clients. The role ensures timely processing of policy servicing requests, renewals, premium collections, and customer membership changes while maintaining service excellence and operational quality.

Key Responsibilities

• Manage daily servicing operations for corporate and group insurance clients, ensuring accuracy and compliance with service standards.
• Process Policy Owner Servicing (POS) requests and policy renewals, including Group Medical Rider transactions, within established turnaround times (TAT).
• Monitor and follow up on premium collections to ensure timely payments.
• Administer customer membership updates, including additions and terminations.
• Handle policy amendments and other customer servicing requests.
• Prepare and issue invoices, credit notes, premium adjustment reports, and related correspondence accurately and on time.
• Support User Acceptance Testing (UAT) for system, process, and product enhancements.
• Prepare assigned reports within agreed timelines.
• Contribute to customer onboarding journey improvements and process enhancements.
• Perform other duties as assigned by the Line Manager.

Requirements

• Strong understanding of servicing processes, insurance products, and related systems.
• Ability to effectively manage internal and external stakeholder requests while ensuring service excellence.

Qualifications & Experience

• Bachelor’s degree in business administration or related field.
• Minimum 2 years of experience in Customer Service, Corporate Sales Support, or Insurance Operations.
• Good knowledge of customer service principles and administrative processes.
• Proficient in Microsoft Office applications.
• Strong verbal and written communication skills.

Key Competencies

• Customer service orientation.
• Strong interpersonal and communication skills.
• Problem-solving and analytical thinking.
• Experience handling complex products, systems, and processes.
• Attention to detail and accuracy.
• Initiative and continuous improvement mindset.
• Strong listening and stakeholder management skills.

Reporting To: Policy Owner Servicing Supervisor

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.