Talent Operations Manager

Job ID: 292331

Location Name: CA-FSC SF Off (0174)

Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Human Resources

Work Location: Hybrid Schedule

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora:

Ready for a career glow up? As Talent Operations Manager, you’ll be the operational engine behind Sephora’s Learning & Talent Development function, building scalable processes, systems, and insights that enable a more connected, efficient, and future-ready talent ecosystem. The work you do will impact beauty, as you strengthen the infrastructure that supports learning, leadership development, succession readiness, and enterprise growth. You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about operational excellence, data-driven decision-making, and creating seamless talent experiences.

What You’ll Do:

• Lead the operational backbone of Learning & Talent Development, owning systems, data, reporting, documentation, and compliance processes that keep the function running effectively and reliably.
• Own reporting strategy, dashboard development, metric governance, and insights infrastructure to support leadership decision-making.
• Serve as a cross-trained LMS administrator for My Sephora Learning, responsible for stakeholder-facing reporting, workflow optimization, completion tracking, and building shared team expertise.
• Manage end-to-end operations for program survey evaluations, including launch planning, population management, reporting, and continuous improvement across program cycles
• Establish and maintain process documentation and SOP governance, ensuring critical workflows are current, scalable, and ready for handoff.
• Lead operational planning and execution for LVMH / Sephora global program cascades, translating requirements into timelines, tracking mechanisms, reporting, and local implementation plans.
• Drive LVMH Annual Learning Audit readiness, including evidence collection, submission coordination, issue tracking, and post-audit process improvements.
• Maintain and update operational resources, ensuring shared tools and materials remain accurate, current, and user-friendly.
• Translate complex data into clear reporting narratives, dashboards, and actionable stakeholder recommendations.
• Identify and implement process improvements that increase efficiency, consistency, governance, and user experience across learning and talent operations.
• Partner cross-functionally with stakeholders to manage dependencies, communicate program updates, and support successful execution of recurring and global initiatives.
• Use sound judgment while leveraging AI-enabled tools to improve efficiency, consistency, and insight generation within the appropriate scope and governance of the role.

What You’ll Bring:

• 5+ years of progressive experience in HR operations, talent operations, learning operations, HRIS/LMS administration, people analytics, or a related operations- and systems-focused environment.
• Strong operational mindset with the ability to create structure, manage recurring processes, and continuously improve complex workflows.
• Advanced knowledge of talent development and evaluation methodologies.
• Experience building dashboards, governing metrics, and translating data into insights, reporting narratives, and recommendations for stakeholders.
• Strong expertise in Learning Management Systems, including administration, governance, deployment, and optimization.
• Excellent project management, prioritization, and organizational skills, with the ability to manage multiple programs simultaneously in a fast-paced environment.
• Strong cross-functional communication and stakeholder management skills, with the ability to coordinate across teams and present status updates clearly.
• High attention to detail, strong problem-solving ability, and a results-driven approach.
• Proficiency in Microsoft Office applications.
• Experience with learning creation tools such as Articulate 360 (Rise, Storyline) is a plus.
• Bachelor’s degree or equivalent experience.
• Gallup CliftonStrengths Certification is a plus.

What You’ll Get:

The annual base salary range for this position is $123,000.00 - $143,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.

• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.

• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.

Rewards as Unique as You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.

• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.

• Balance. You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.

• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement.

• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.

• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Join Us and Belong to Something Beautiful