Guest Service Agent

Description

Dreaming of launching your hospitality career in a stunning Colorado mountain setting? Devil’s Thumb Ranch Resort & Spa offers the perfect opportunity. Nestled on 6,500 acres of pristine wilderness at the base of the Colorado Rocky Mountains, our subsidized staff housing provides an affordable way to live and work in this breathtaking location. Whether you're drawn to skiing and snowboarding in winter or hiking, mountain biking, fishing, and horseback riding in warmer seasons, Devil’s Thumb Ranch promises an unparalleled experience in the hospitality industry amidst Colorado's natural splendor. 

Principle Purpose of Job
As a Guest Services Agent, you’ll be the welcoming face and helpful guide for guests throughout their stay. This role requires a strong customer-first mindset, an eye for detail, and a love for connecting with people from all over the world. Whether helping with check-in, guiding guests to activities, or solving a last-minute request, you'll ensure every stay at the Ranch is memorable. 

Essential Duties and Responsibilities:

• Provide warm, personalized service to each guest from arrival to departure.
• Handle guest check-ins, check-outs, and reservation updates using resort systems.
• Promptly respond to inquiries, requests, and complaints with professionalism and care.
• Stay knowledgeable about all resort offerings—including restaurants, activities, spa, and events—to confidently guide and upsell experiences.
• Coordinate with other departments (Housekeeping, Activities, Maintenance, etc.) to fulfill guest needs and ensure smooth operations.
• Keep the front desk, lobby, and guest service areas tidy, welcoming, and well-stocked.
• Accurately process transactions and maintain proper recordkeeping for guest accounts.
• Uphold resort policies and maintain a safe, respectful environment for guests and staff alike.
• Attend training sessions and team meetings to continuously improve your knowledge and skills.
• Maintain a polished, professional appearance and positive, team-oriented attitude.

Requirements

• 1–3 years of experience in hospitality, customer service, or front desk roles.
• Prior hotel front desk experience is a plus.
• Friendly, outgoing personality with a strong desire to help others.
• Fluent in English; strong verbal and written communication skills.
• Comfortable with computers; experience with property management systems preferred but not required.
• Detail-oriented and organized with the ability to multitask under pressure.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to sit or stand for extended periods and lift/carry up to 30 lbs or more. 

Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable furnished housing, if working a minimum of 35 hours/week or more.
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status.
• Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
• Employer-sponsored Softball and Hockey leagues.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.  The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload. Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.