Customer Service Agent

Overview

This is Work On Site in Shaw, Mandaluyong & Night Shift.

We are looking for a Customer Experience Representative (CXR) - Sales to join our growing team. A successful candidate for this role is a “people person” who shows enthusiasm for our brand, is highly organized and able to work both independently and as a contributing member of Customer Experience Team. They will take a professional approach to providing excellent customer service to customers who are looking to book an appointment, or request product or service information.

Responsibilities

Responsibilities: • You will promote customer satisfaction by converting incoming customer calls into booked service appointments. • You will make outbound calls to our customers to schedule maintenance calls. • Utilize call scripts for products and services and refer to them during calls. These will be delivered with an authentic cadence; be clear, compelling and personable. • Follow procedures and processes within the Customer Experience (CX) Team to address issues, concerns, or follow ups. • Build positive relationships by going above and beyond with every customer’s interaction, ensuring that all questions are addressed appropriately. • Meet daily qualitative & quantitative targets for yourself and your team. • Identify opportunities for driving sales & revenue by selling memberships, or recommending estimates, products, etc.

Qualifications

To be successful in this role, you must be: • A Customer Champion: Able to address each individual customer’s needs with empathy & patience while following company procedures. • Solution Drive: Able to find a solution for, or to deal proactively with customer concerns or issues that may arise. • A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment. • Detail Oriented: Listen attentively & document details of the interaction. • Communicative: Able to communicate information via writing and spoken word clearly and concisely