Summary:

The Director of Data & AI Product Discovery & Design leads the discovery, research, and rapid experimentation function across Data & AI products and reports to the SVP Data & AI Product. This role oversees Discovery Designers and ensures the organization deeply understands user needs, validates product assumptions early, and ensures usability of Data & AI products to meet targeted business outcomes. A core responsibility is to drive product usability and champion the adoption of the Product Operating Model across all discovery and design activities. This role partners closely with both Data & AI Product Management and the Data & AI Tech Lead to ensure feasibility and alignment with technical capabilities.

Primary Duties & Responsibilities:

• Leads user discovery activities—including interviews, contextual studies, surveys, validation experiments, and other methods—to deeply understand user needs and pain points.

• Drives rapid prototyping standards and learning cycles, in partnership with the Data & AI Tech Lead, to accelerate product iteration and validation.

• Partners with Product Managers and Tech Leads to frame problems, personas, journeys, opportunity spaces, and assess feasibility.

• Ensures usability of Data & AI products to meet targeted business outcomes.

• Facilitates design thinking sessions and co‑creation workshops.

• Ensures insights directly inform product strategy and roadmaps.

• Coaches and develops discovery designers.

• Aligns research and design work with technical feasibility and compliance, including early data readiness assessments, privacy requirements, and a strong understanding of technical capabilities required to deliver desired functionality.

• Drives adoption of modern discovery frameworks and dual‑track discovery/delivery.

• Specifies early telemetry/observability requirements.

• Designs and optimizes product workflows, ensuring seamless integration of discovery, prototyping, and delivery activities..

• Partners with commercialization to craft value narratives, proof points, and readiness plans for AI capabilities.

• Owns discovery tooling and vendor strategy (prompt testing, labeling, synthetic data) and manages TCO.

• Performs related duties as assigned.

Qualifications:

• 10+ years in product design, UX research, service design, or similar roles.

• Bachelor’s degree or equivalent combination of relevant education and experience required.

• Experience leading design or discovery teams.

• Experience with tools such as ADO, Jira, React, Confluence, and other agile project management and collaboration tools is highly desirable.

• Strong qualitative research and prototyping skills.

• Expertise in journey mapping, problem framing, and experience modeling.

• Strong cross‑functional collaboration and communication abilities.

• Demonstrated ability to lead across enterprise functions.

• Knowledge of the Product Operating Model, bias for action, and a passion to build products customers love that work for the business.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Drug Corporation