- Location
- Jeddah, Makkah Province, Saudi Arabia · published
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Source
- Workable
Description
About the Role
Over 100,000 merchants run their businesses on Salla, and every order they win ends the same way: something physical has to reach a customer. Shipping is where the platform stops being software.
This role owns the shipping stack end to end and the economics underneath it: courier integrations, routing, cash-on-delivery reconciliation, exceptions, and partner performance, plus how far past last-mile delivery we go into inventory placement, warehousing, pick and pack, first-mile pickup, and returns. You lead a dedicated engineering squad as its one accountable product owner, and you own what a shipment costs and what the platform keeps on it. Few product roles let you own a merchant experience and its unit economics at the same time. This one does.
You will drive impact across four major domains:
- Shipping Products (routing, label issuance, cash on delivery, tracking, driver-facing tools)
- Partner Integrations (provider onboarding, interface quality, status mapping, reconciliation, platform stability)
- Fulfillment Beyond Last Mile (inventory placement, warehousing and third-party orchestration, pick and pack, first-mile pickup, returns)
- Shipping Economics (carrier mix, rate card design, cost per successful delivery, what the platform charges and what it keeps)
Responsibilities:
- Own the strategy and roadmap for shipping and fulfillment, prioritized on merchant retention and contribution per shipment, not feature count.
- Decide how each order is routed and priced: which provider carries it, at what service level, at what cost, and what the merchant pays.
- Raise delivery reliability where it is measurable: first-attempt success, service-level accuracy, exception rate, return to origin, and cash-on-delivery reconciliation.
- Build the integration layer that makes onboarding a new provider fast and keeps it stable once live: status mapping, retries, fallbacks, monitoring.
- Extend the product past last-mile delivery, choosing capabilities on merchant retention impact rather than on integration ease.
- Decide which shipping capability is free and which is paid, and defend where the line sits.
- Own the metrics with the data team, and move volume between providers when the performance data says to.