- Location
- London, UK · London, England, United Kingdom
- Department
- 217 - TrueCaaS
- Experience
- 5+ years
- Source
- Greenhouse
Description
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
You’ll help build and maintain Dialpad’s Workforce Management (WFM) product. WFM enables contact centers to forecast demand, plan staffing, create schedules, and manage their workforce. You will also work across broader company initiatives to incorporate agentic workflows into the contact center space.
This is a full-stack role with equal emphasis on frontend and backend. You’ll independently deliver scoped features across the React frontend and TypeScript backend.
You’ll work with Product, Design, and Engineering to turn customer needs into reliable and maintainable features, while collaborating closely with peers to raise the team’s technical bar.
What you’ll do
- Build features across WFM and Agentic product areas.
- Build accessible and responsive interfaces with React and TypeScript.
- Develop APIs and services using TypeScript, NestJS, PostgreSQL, Redis, and Google Cloud Platform.
- Write clear, modular, and well-tested code.
- Leverage AI well to increase quality and velocity of delivered code.
- Contribute to technical designs with support from experienced engineers.
- Review code and share constructive feedback with teammates.
- Investigate production issues and participate in the team’s on-call rotation.
- Collaborate with Agentic platform, Product, and Design teams to drive feature development.
- Contribute to improvements in engineering practices, tooling, and documentation.
- Integrate Agentic capabilities into customer workflows.
- Learn and apply new Agentic technologies as Dialpad’s platform evolves.
Skills you’ll bring
- 5+ years of professional experience building production web applications.
- Strong TypeScript and React skills.
- Experience developing backend services and APIs.
- Knowledge of relational databases, data modeling, and SQL.
- Experience writing frontend or backend tests.
- An understanding of software design, performance, and maintainability.
- The ability to debug problems across multiple parts of an application.
- Experience independently delivering projects.
- A collaborative approach to technical decisions and feedback.
- Strong ability to leverage AI to accelerate your work.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
