Parking Meter Software Support Specialist

CITY OF FORT LAUDERDALE

2 days ago

Salary: $24 – $37/hr
Location: FL 33301, FL, FL, US
Department: IT
Education: Associate
Source: GovernmentJobs

Description

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Maintains and updates the electronic parking meter management software systems. Assists in the design of the system's database structures; assists in the organizational development of parking services and reports on data. Maintains cities Master Meter Inventory and Parking Space Inventory.

In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

Administers and maintains a variety of parking technology platforms and internally developed departmental applications; manages system configurations, user accounts, and access permissions for a user under the direction of management.
Diagnoses and resolves application issues in cooperation with platform vendors and software suppliers; escalates unresolved issues to senior staff as appropriate; coordinates routine updates, parking rate changes, and special event parking rate configurations
Researches data to find the most efficient productive method in the applications of parking meter operations; provides reports on various collected data
Maintains accurate records of system configurations, device inventory, user assignments, and parking space data across multiple platforms
Utilizes analytical data for field operations to conduct survey of all City owned and maintained parking areas; maps all general parking spaces to conform to the City GIS
Assists the City's Information Technology staff with the development and deployment of the Geographical Information System database that provides on-line, real time data regarding meter types, locations of all on-street, lots and garage locations, meter maintenance histories and other tools
Provides weekend revenue and fuel report for parking services
Troubleshoots and corrects malfunctions on field IoT devices, iPads, and iPhones used in parking operations; captures and documents data collected from affected devices
Develops a preventative maintenance program for the department's parking meters to reduce time and improve customer satisfaction
May perform assignments in the installation, repair and maintenance of parking meter equipment
Applies rate changes and special event rates on each platform, and communicates with meter manufacturers and mobile payment vendors as needed
Organizes and maintains documentation of meter and payment location changes, including device relocations, on a GIS platform
Communicates with Customer Service Personnel on meter malfunctions, payment information and other related issues
Communicates any new rate changes to staff, ensuring the team remains informed and aligned
Performs related work as required

MINIMUM JOB REQUIREMENTS

Associate's Degree in a related field.
Must possess at least one (1) year of experience in the operation, maintenance, and updating of parking meter management software systems. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education.
A valid State of Florida Driver's license with an acceptable driving record within 30 days of hire.
To claim Veterans’ Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statues. For additional information, please refer to the Florida Department of Veterans' Affairs. (link:https://floridavets.org/benefits-services/veterans-preference/)

PREFERRED QUALIFICATIONS

Knowledge of Geographical Information System (GIS), mechanical and electronic parking equipment, and Mobile payment systems.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and access heights or areas where limited space is available. May perform occasional outside work for site visits.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position.

Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position.

All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible. It is the applicant’s responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification.

The City of Fort Lauderdale is an Equal Opportunity, Veteran’s Preference Employer and Drug Free Workplace.

For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or [email protected].

Skills

Customer Service