- Salary
- C$45k – C$48k/yr
- Location
- Airdrie, Alberta
- Type
- Full-time
- Education
- High School
- Source
- BetterTeam
Description
Be the First Face of Exceptional Service.
MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.
If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.
MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.
If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.
Your Role:
As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.
Key Responsibilities:
- Greet customers warmly and professionally in person and over the phone.
- Guide customers through the collision repair process.
- Schedule appointments and manage repair bookings.
- Coordinate with estimators, technicians, and insurance providers.
- Provide updates to customers on repair status.
- Handle documentation, invoicing, and file processing.
- Maintain a clean and welcoming front office environment.
- Support the team with administrative tasks as needed.
What You Bring:
- Previous experience in a customer service or administrative role (automotive or collision industry an asset).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Positive attitude and a commitment to delivering a great customer experience.
- Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent required.
- Valid driver's license and clean driving records.
Why Join MK Auto Group?:
- Be part of a team that’s passionate about quality and care.
- Comprehensive benefits and competitive compensation that includes:
- Employee assistance programs.
- Extended Health & Dental coverage.
- RRSP matching up to 5%.
- Paid vacation.
- Daycare Reimbursement –up to $100/month per family.
- Tool & Safety Boot Reimbursement –up to $150/year.
- Employee discounts on automotive services.
- Tuition reimbursement for trade certification.
- Ongoing support for learning and growth.
- Modern, professional facility with a customer-first culture.
- Opportunities to grow within a well-established and expanding group.
At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.
Apply Now!
Send your resume to [email protected].
Only those selected for an interview will be contacted.
Send your resume to [email protected].
Only those selected for an interview will be contacted.
Skills
Customer Service