Remote Dispatcher

Dispatch Board Management & Logistics Ownership

• Manages, updates, and actively optimizes the real-time dispatch board within Workiz to ensure maximum field efficiency.

• Verifies that every scheduled work order contains complete operational details, including property access codes, equipment needs, customer notes, and technical scopes of work.

• Preemptively identifies logistical bottlenecks, missing materials, or missing access parameters before installation crews deploy to job sites.

• Adjusts field schedules dynamically in response to severe weather delays, emergency repair calls, crew callouts, or extended job run-times.

Field Crew Coordination & Work Stoppage Prevention

• Maintains continuous real-time communication with field crews and Project Managers regarding departure times, job progress, and schedule shifts.

• Actively identifies and removes obstacles that could cause work stoppages, coordinating rapidly with warehouse and production teams for missing tools or supplies.

• Facilitates immediate issue escalation to Project Managers or senior operations leadership when complex field obstacles arise.

• Supports post-installation quality control by verifying crew photo submissions, equipment testing, timer programming, and closeout documentation before crews leave site.

Customer Experience & Service Request Dispatch

• Delivers warm, proactive, and highly personalized communications to customers regarding arrival windows, schedule adjustments, weather delays, and project status updates.

• Owns the end-to-end lifecycle of in-season service and repair requests, from initial customer outreach and video/photo troubleshooting to work order creation, dispatch, and final resolution.

• Ensures open customer inquiries always have an assigned owner and actionable next step, preventing service tickets from stalling.

System Documentation & Operational Continuity

• Maintains strict data integrity across Workiz, HubSpot, and internal communication platforms, logging all project notes, status updates, and schedule changes in real time.

• Supports administrative logistics across the entire seasonal lifecycle, including initial installations, maintenance calls, post-holiday removals, and warehouse storage inventory.

• Executes outbound phone calls to customers, field managers, and technicians to resolve scheduling conflicts rapidly.

• Operational & Dispatch Experience: Proven background in dispatching, field service coordination, project logistics, or operational support within home services (e.g., HVAC, electrical, plumbing, construction, landscaping, roofing, or transportation).

• Advanced English Fluency: Exceptional written and spoken English skills with clear, warm, and natural communication capabilities for client interaction.

• Multilingual Capability: Fluent in Spanish (highly valued for field crew communication) or Portuguese (a strong bonus).

• Phone Communication Confidence: Comfort and willingness to make frequent outbound calls to resolve field issues quickly rather than relying solely on text or email.

• Technical Adaptability: Proficiency or fast learning aptitude with field service platforms, CRMs, and communication suites (e.g., Workiz, HubSpot, Aircall, CallRail, Heymarket, LiveSwitch, Google Workspace).

• Schedule Flexibility: Full commitment to working US Eastern Time hours, including required weekend shifts (Sat/Sun 9:00 AM – 1:00 PM ET) and seasonal flexibility during peak winter operations.

• Remote Infrastructure: Dedicated quiet home office setup, computer, webcam, headset, and high-speed internet connection.

• Competitive Compensation: $1,400 – $2,400 USD/month based on experience.

• Dynamic Team Environment: Central operational role with high visibility across field teams, management, and executive leadership.

• Skill Advancement: Exposure to modern US field service management software, CRM workflows, and operational logistics frameworks.

• 100% Remote Infrastructure: Predictable full-time schedule executed remotely within an established, high-growth US home service brand.