- Location
- US-MI Durand, United States of America · US-IA Cedar Rapids
- Type
- Full-time
- Department
- IT
- Education
- High School
- Source
- Workday
Description
Job Description:
Position Overview
Terex Materials Processing is seeking a Service Technician to support our industry-leading Cedarapids, Simplicity, and Canica crushing and screening product lines. This position serves as a key technical resource for our dealer network and end customers, providing equipment support, troubleshooting, training, commissioning, maintenance, and warranty assistance.
The ideal candidate is mechanically inclined, customer-focused, and passionate about delivering exceptional service while helping customers maximize equipment performance and uptime.
Key Responsibilities
Promotes safe work practices and ensures compliance with all applicable safety standards and procedures.
Respond to dealer and customer inquiries regarding equipment operation, troubleshooting, parts, and warranty matters.
Provide technical support to the Cedarapids, Canica, and Simplicity dealer network.
Assist dealers and customers with equipment installation, startup, commissioning, and operational optimization.
Perform equipment inspections, diagnostics, maintenance, and repair activities in the field.
Investigate and resolve customer equipment issues in a timely and professional manner.
Utilize the internal helpdesk system to respond to dealer technical support tickets and service requests.
Escalate product performance, quality, and technical issues to Engineering and other cross-functional teams as appropriate.
Monitor and manage support cases to ensure timely resolution and customer satisfaction.
Collaborate with Product Management, Engineering, Manufacturing, and Quality teams to drive continuous product improvement and customer satisfaction.
Conduct technical training programs, classroom instruction, and hands-on equipment demonstrations for dealers and customers.
Documents and tracks customer service activities, communicating findings and resolutions to customers, dealers, engineering, and quality teams through email and phone correspondence.
Travel extensively to dealer locations, customer sites, trade events, and training facilities throughout North America.
Basic Qualifications
High School Diploma or GED.
3+ years of service, maintenance, repair, or technical support experience with industrial, construction, mining, aggregate, or heavy equipment.
Ability and willingness to travel 40–65% of the time.
Able to obtain and maintain a valid U.S. Passport.
Valid driver's license and acceptable driving record.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
For more information, please visit www.terex.com.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected].
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
